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HP Hiring Any Degree freshers 2015 for Customer Support Engineer at Bangalore

HP Hiring Any Degree freshers 2015 for Customer Support Engineer at Bangalore. Candidates who have completed Any Degree can apply for this job from HP.

Company Name: HP
Position: Customer Support Engineer
Education: Any Degree
Experience: 6 months- 1 Year
Salary: Not specified
Location: Bangalore


Company Profile:


The Hewlett-Packard Company (HP) is an American global information technology company headquartered in Palo Alto, California, United States. It develops and provides a wide variety of hardware components as well as software and related services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors. The company was founded in a one-car garage in Palo Alto by William “Bill” Redington Hewlett and David “Dave” Packard starting with a line of electronic test equipment. HP was the world’s leading PC manufacturer from 2007 to Q2 2013, after which Lenovo remained ranked ahead of HP.


Job Description:


Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
Monitor the service event through completion for compliance.
Manage the service requests of customers through different access channels.
Reviews customer feedback related to customer entitlement & case management.
Provide basic analysis of cases.


Candidate Profile:


Candidate should possess any degree graduation from any recognized university or institution
Candidate should possess Superior communication skills both written and verbal
Candidate should possess Experience in customer facing role either remote or face to face
Candidate should possess Understands internal processes and tools
Candidate should possess Computer proficiency and Problem solving skills
Candidate should possess Accuracy in data entry
Candidate should possess Excellent fluency in language to be supported.
Candidate should possess Experience in a phone based remote role


Selection/Interview process:

Aptitude Test
Technical and HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all yearsí mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs


How to Apply:




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