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HP hiring Freshers for Customer Service Representative

HPProvides Phone/Email support 24×7 365 for reactive cases
Monitors RAP/FAST RAP for all non failure alert notifications and notification alerts (Remote Copy, Raw Space, FTO, CPG)
Manages expired battery shipments
Coordinates onsite service schedule with customer and partners and processes field service requests.


Dispatch and coordinates the parts and CE
Ensures customer SLA’s are met by tracking onsite arrival of CE and Parts
Manages documentation and administrative cases
Supports portal web user administration support
Provides resolution to all non technical queries of the customer
Manages customer data in SSI(site specific information)
Manage the OSSA report/notifications
Mange the logical disk write through rep


Company Name: HP
Position: Freshers for Customer Service Representative
Education: Any Graduate, Diploma
Experience: Freshers
Location: Bangalore


Job Description:


Education and Experience Required:
High School: completion of post primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, A levels (U.K), Baccalaureate (France), etc.). 0-1 year experience in relevant technologies and customer environments. Relevant industry qualification where applicable.

Knowledge and Skills Required:
Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience. E-support experience


Company Profile:


HP in India: Established in 1988, India is one of the largest and most diverse sites for HP outside of the US. Based on revenue, HP in India is the country”s Number One domestic company and is also the Number One multinational company [Source: Data Quest 2009*]. Based on revenue, HP is the country”s number one domestic company as well as the top multinational company in the IT industry. It is one of the nation”s largest employers, with businesses spanning customer support to R&D and systems engineering. HP is ranked among the top 10 Best Companies to work for by Business Today, a leading Indian publication, and it is recognized as a Hewitt Best Employer (2009). We are also the leading brand across many product and services categories and have won critical acclaim at the NASSCOM Foundation Social Innovation Honors” (2009). HP”s participation in national climate change consortiums provides a valuable opportunity to lead and drive the country”s transformation to a low-carbon economy.


How to Apply:



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