Technical Support Representative is responsible for providing technical support to HP customers.
The work location will be GRTP (Whitefield) or Surya Park (E C) which can change depending upon the business requirements.
She/he will be required to work in shifts and can be aligned to any of these geographies:
1. AME (America)
2. UK&I (United Kingdom & Ireland)
3. RSA (Republic of South Africa)
5. SEA/SPR (Malaysia, Philippines, Singapore, Australia, New Zealand).
Generally responsible for resolving operating system / Hardware (Desktops/Notebooks) & Network related issues.
Expected to follow the Work Instructions as per geography to meet operational metrics.
Expected to provide E2E support to customers for better customer experience.
Company Name: HP
Position: Freshers for Technical Solutions Representative
Education: Any Graduate
Experience: 0 – 3 Years
Skills & Knowledge:
Technical Support Representative should be well versed with operating systems and Hardware Components. He /She should upgrade technical skills with changing technology and should acquire technical certifications as per the business & career development.
Education and Experience Required:
Graduate with 0-3 years of general experience, or equivalent combination of experience.
Knowledge and Skills:
Superior skills in both written and verbal communication.
Experience in customer facing role either remote or face to face.
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
Problem solving skills.
Accuracy in data entry.
Excellent fluency in language to be supported.
Experience in a phone based remote role, e-support or e-chat.
Familiarity with computer technology.
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Understands internal processes and tools
Knowledge of Knowledge Management Systems and appropriate documentation to the system
HP in India: Established in 1988, India is one of the largest and most diverse sites for HP outside of the US. Based on revenue, HP in India is the country”s Number One domestic company and is also the Number One multinational company [Source: Data Quest 2009*]. Based on revenue, HP is the country”s number one domestic company as well as the top multinational company in the IT industry. It is one of the nation”s largest employers, with businesses spanning customer support to R&D and systems engineering. HP is ranked among the top 10 Best Companies to work for by Business Today, a leading Indian publication, and it is recognized as a Hewitt Best Employer (2009). We are also the leading brand across many product and services categories and have won critical acclaim at the NASSCOM Foundation Social Innovation Honors” (2009). HP”s participation in national climate change consortiums provides a valuable opportunity to lead and drive the country”s transformation to a low-carbon economy.
How to Apply: