Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end users contacts and proactive notification systems.
Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Resolve incoming internal or external businesses and end users problems via telephone and e-support.
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
Proactively assist customers to avoid or reduce problem occurrence.
Represent HP in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Engages team members for support as required to ensure internal or external business and end user Service Level Agreements (SLA) demands are met
Begin to partner with and assist the Sales Pursuit team
Is generally engaged in less complex support tasks relative to peers.
High energy team player
Creative and imaginative in developing customer solutions alone or as part of a team
Company Name: HP
Position: Freshers for Technical Solutions
Education: Any Graduate
Experience: 0 – 1 Years
Education and Experience Required:
High School: completion of post primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, A levels (U.K), Baccalaureate (France), etc.). 0-1 year experience in relevant technologies and customer environments. Relevant industry qualification where applicable.
Knowledge and Skills Required:
Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience. E-support experience
HP we believe technology can create new possibilities for people around the world-from high school students and soccer moms to budding entrepreneurs, government officials, and business executives. We”re the largest IT company on the planet, with 304,000 employees working in approximately 170 countries around the world. And we are able to leverage our size and scope to deliver real value in the products and services we offer. Our healthcare solutions are helping hospitals reduce errors and insurers bring down costs. Our TouchSmart products are helping individuals with autism communicate for the very first time. Our digital printing solutions are revolutionizing the publishing industry by allowing publishers to print individual books on demand. And that”s just the beginning. Where others see challenges, we see opportunities. So we never stop exploring. We never stop at impossible. And we can”t wait to show you what we think of next.
How to Apply: