HP hiring Service Delivery Consultant
Company Name: HP
Position: Service Delivery Consultant
Experience: 0 to 2 yrs
Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones.
Take calls from Global customers and initiate the right response to them, positively and professionally
Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
Willing to work in shifts; Excellent written & spoken communication skills
Answer contacts promptly and professionally
Log/Validate all contacts Call Handling Database
Resolve a high percentage of customer problems using the relevant tools and systems
Manage end to end all calls logged, providing regular updates to customers on call status
Complete follow-on actions as appropriate
Invoke Escalation Procedures within defined time frames
Adhere to Policies & Procedures
Work to achieve individual and team goals
Protect confidential and sensitive information and materials
Observe strict compliance to licensing, copyright and trademark legislation
Accomplish other duties as required
High Technical skill sets & Hands on technical support experience
Super user of Microsoft Office
Adherence to policy and procedures (compliance)
Ability to multi-task and prioritize
Ability to manage commitments to customer, manager etc
Ability to diagnose problems and take corrective action
Ability to assess progress against SLA and intervene as necessary
Ability to work with individuals to review measures and to coach towards meeting SLAs
Ability to escalate as appropriate
Desired Candidate Profile
Bachelors degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
May hold entry-level certification(s) in work field.
Typically 0-2 years of relevant experience with Bachelors degree, or 2 years of relevant experience with 2 year post-high school degree.
Knowledge and Skills Required:
Typical skills include:
(developing) understanding of technology in direct responsibility
(developing) General understanding of related technologies
(developing) Customer Service
(developing) Project Management
HP we believe technology can create new possibilities for people around the world??from high school students and soccer moms to budding entrepreneurs, government officials, and business executives. We??re the largest IT company on the planet, with 304,000 employees working in approximately 170 countries around the world. And we are able to leverage our size and scope to deliver real value in the products and services we offer. Our healthcare solutions are helping hospitals reduce errors and insurers bring down costs.
How to Apply: