Company Name: HSBC Software Development (India) Pvt Ltd
Position: Account Maintenance
Education: BBA, B Com, B Sc, BA
Experience: 0 to 3 yrs
Part of the Global Banking and Markets Team, to provide support and high quality service to achieve maximum
customer satisfaction by processing instructions and providing guidance to team members.
Impact on the Business:
To ensure that all work is delivered within agreed timeframes and meets
the required high quality standard
To deliver a high quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism of response at the telephone.
Customers (External / Internal):
Understand and deliver excellent customer service. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked.
Leadership & Team work:
To pro-actively suggest and design improvements in process workflows.
Operational Effectiveness & Control:
To ensure that common fraud / errors / irregular transactions are
identified and escalated in accordance with procedures in a timely
To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides
To be aware of the Operational Risk scenario associated with the role and to ensure that all actions take into account of the likelihood of operational risk occurring.
To maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
To implement the Group Compliance Policy.
Major Challenges (The challenges inherent in the role that require a continual test of the role holders abilities):
The nature of the role requires:
To acquire and update knowledge on procedures related to processes and to ensure that work is completed in accordance to procedures and within timeframes.
To ensure that issues / problems are effectively investigated and resolved or are appropriately referred with recommendations
To respond quickly to urgent work demands.
Management of Risk (GHR / FIM requirements):
To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant
Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.
To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
Observation of Internal Controls (GHR / FIM requirements):
To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
HSBC Global Technology (GLT) is a part of the HSBC Group. Headquartered in London, HSBC is one of the largest banking and financial services organisations in the world. HSBC’s international network comprises around 7,500 offices in over 80 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa. HSBC provides a comprehensive range of financial services to around 89 million customers. Since the inception of GLT in Pune, India in the year 2002 the GLT family has grown exponentially and has attained the capability to deliver across all financial domains in the Banking, Financial Services and Insurance (BFSI) space and various technologies.
How to Apply: