Ensure that each call / work is completed in accordance with established procedures and standards.
Produce MI as required.
Identify and escalate potential showstoppers.
Support achievement of team objectives.
Foster development of co-workers.
Contribute to the creation of a supportive work environment driven by people centric values.
Satisfy internal and external customers.
To maintain HSBCs internal control standards.
To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department.
To continually re-assess the operational risks inherent in the business, taking account of changing environmental conditions
Position: Customer Service Executive
Education: Any Graduate, PG
Experience: 0 – 5 yrs
Ability to read & write in French.
Ability to speak and understand English fluently.
Ability to write business letters and reports.
Good listening skills.
Ability to learn quickly, retain and transfer knowledge appropriately.
Ability to understand and interpret numeric data.
Ability to type quickly and accurately and process data using a computer, keyboard and mouse.
Flexibility to work in shifts.
Ability to build rapport with and relate to a wider range of people
Ability to maintain focus while working with voluminous data
Ability to multi-task
Capability to work under stress
Welcome to HSBC Technology and Services (HTS), a pivotal part of the HSBC Group which seamlessly integrates technology platforms and operations with an aim to re-define customer experience and drive down unit cost of production.
HTS provides solutions which connect people, devices and networks across the globe and combine domain expertise, process skills and technology to deliver unparalleled business value, thereby enabling HSBC to stay ahead of competition by addressing market changes quickly and developing profitable customer relationships.
How to Apply: