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IBM hiring 2011, 2012, 2013 Passout IT Helpdesk – Technical Service Representative

IBM# Bachelor’s Degree/ Diploma
# Fluency in Communications Skills (both spoken and written)/ soft skills



Company Name: IBM
Position: 2011, 2012, 2013 Passout IT Helpdesk – Technical Service Representative
Education: Any Graduate
Experience: 0 – 2 Years
Location: Bangalore, Hyderabad / Secunderabad


Job Description:


# Remote Infrastructure support delivery
# perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.

# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support – Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent

# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller


Company Profile:


IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.


How to Apply:



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