IBM Hiring Bachelor’s Degree, Diploma freshers 2015 for Software Engineer at Bangalore, Hyderabad / Secunderabad. Candidates who have completed Bachelor’s Degree, Diploma can apply for this job from IBM.
Company Name: IBM
Position: Technical Support Associate
Education: Bachelor’s Degree, Diploma
Experience: 0 – 2 Years
Salary: Not specified
Location: Bangalore, Hyderabad / Secunderabad
IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India – and has a presence in over 200 cities and towns across the country – either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry – and continues to transform itself to align with global markets and geographies to grow this leadership position.
Role You will be involved in Providing Voice & E- Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
Responsibility: You require to handle inbound calls / emails / chats regarding technical issues for end users Skills Required Ability to identify basic hardware parts and aware of basic hardware concepts.
User level familiarity with at least one e- mail client – Outlook, Notes etc.
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies. Questioning skills / probing skills, as relevant to the issue and level of the caller.
Fluency in Communications Skills (both spoken and written)/ soft skills.
Shift Required Shifts will 24×7 in nature and can vary depending on geographies supported Eligibility Criterion Bachelor’s Degree/ Diploma
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
How to Apply: