IBM Hiring BE/B.Tech, Any Degree freshers 2015 for Technical Support Representative at Gurgaon. Candidates who have completed BE/B.Tech, Any Degree can apply for this job from IBM.
Company Name: IBM
Position: Technical Support Representative
Education: BE/B.Tech, Any Degree
Salary: Not specified
IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. GTS (Global Technology Services) /ITS (Integrated Technology Services) delivers infrastructure managed services. It delivers these services remotely or on-site.
You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document
Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU
Assist in End to End Problem, Change and Incident Management
Candidates should possess B.E/ B.Tech/Any Degree from any recognized university
0 to 1 year of relevant work experience.
Should have proven knowledge of Computer systems and functions. e.g. Laptop, Desktop & Printers.
Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc
Should have proven knowledge of operating systems like Windows XP, d) Windows 7 and Windows.
Proven communication Skills to be able to effectively communicate with customers over Phone / email
Knowledge on Mail clients like Lotus and MS Outlook
Shift: Rotational. Willingness to work for night shifts.
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all yearsí mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
How to Apply: