IBM Hiring Any Graduate, Any Postgraduate freshers 2015 for Technical Support Associate at Bangalore. Candidates who have completed Any Graduate, Any Postgraduate can apply for this job from IBM.
Company Name: IBM
Position: Technical Support Associate
Education: Any Graduate, Any Postgraduate
Experience: 0 – 4 Years
Salary: Not specified
IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India – and has a presence in over 200 cities and towns across the country – either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry – and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide- ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry The IBM Global Account (IGA) is in partnership with the IBM CIO and IBM’s BTIT leadership in providing IT services to IBM India and its business units. It supports the technology that manages IBMs operations and underpins IBM’s business transformation. By providing application management services, business transformation outsourcing services and infrastructure services, IBMers everywhere in India are able to connect to the IBM network and use On Demand Workplace (w3) and IT tools such as IBM Standard Software Installer, Lotus Notes, and Same time. IGA can be considered a virtual “living lab” showcasing IBM products, technology and on demand capabilities. Role: You will be involved in Providing Voice & E- Mail support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. Responsibility: Remote Infrastructure support delivery Perform problem cause analysis Resolve routine customer problem. Ability to Identify Opportunity & Implement Process Improvements Has MAC/ iOS (Apple Support) technical experience and skills in the areas of problem determination, creativity, analysis and fixing end user issues. Ability to meet a set of defined account agent productivity measurements. Have detailed understanding of service desk environment, roles and responsibilities Understands customer service skills and ensures a high standard of customer service on all calls/ transactions Ensures Incidents, requests and tasks in queues are completed within agreed/ specific time scales Demonstrate time management, multi tasking ability and organizational skills Resolve routine customer IT problem MAC based Skills Required: Experience in iOS/ Mac support – OS issues, Mail Configuration, Setting up network, Calendar, General iOS / Mac break fix issues. Ability to identify basic hardware parts and aware of basic hardware concepts Proven computer skills required Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported Proven oral and written communication skills. Customer service orientation skills Total Experience Required: 0- 4 years.
Basic knowledge in Experience in iOS/ Mac support – OS issues, Mail Configuration,
Setting up network
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
How to Apply: