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IBM India Walkin For Technical Service Representative 100% Voice Process

IBM India# Any Bachelor’s Degree/ Diploma
# Fluency in English Communications Skills (both spoken and written)/ soft skills
# Experience level 0 4yrs



Company Name: IBM India
Position: Technical Service Representative 100% Voice Process
Education: Any Bachelors Degree/ Diploma
Experience: 0 to 4 yrs
Location: Bangalore, Hyderabad / Secunderabad


Job Description:


Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.


Mandatory Skills
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support – Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent


Desired Skills
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller


MANDATORY DOCUMENTS: (IMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.)
-Hard copy of the interview invite (this email)
-Hard copy of the resume
-Photocopy of current organization offer letter
-Photocopy of previous organizations reliving letter
-Photocopy of second previous organizations reliving letter if the current or recent organizations experience is less than one year.
-Photocopy of latest 3 months pay slips
-One passport size Photograph
-Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.
– All semesters / year mark sheets
-Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)


Company Profile:


IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.


Walk in Date : 17th, 18th, 19th, 20th, 21st June 13
Timing : 12pm to 4pm


IBM India Pvt. Ltd, (Only On 17th, 18th, 19th, 20th, 21st June 13 btw 12pm to 4pm)
EGL D Block, Kormangala Inner Ring Road, Bangalore.
IBM India Pvt. Ltd, (Only On 17th, 18th, 19th, 20th, 21st June 13 btw 12pm to 4pm)
G1 Manyatta Tech Park, Nagwara Post, Hebbal outer ring road, Bangalore
IBM India Pvt. Ltd, (Only On 22nd June btw 10am to 1pm)
SA1, Opp to Jal Bhavan, Banergahtta Road, Bangalore.
IBM India Pvt. Ltd, (Only On 17th, 18th, 19th, 20th, 21st June 13 btw 12pm to 4pm)
3B, Mindspace, Madhapur, HiTech City, Hyderabad.



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