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IBM India Walkin For Technical Support Associate

IBM India Walkin For Technical Support Associate

Company Name: IBM India Pvt Ltd
Position: Technical Support Associate
Education: Bachelor’s Degree/ Diploma
Experience: 0 – 4 Years
Location: Bangalore / Hyderabad

 

Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users.

Skills Required:
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client – Outlook, Notes etc.
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller
Fluency In Communications Skills (both spoken and written)/ soft skills

Shift Required:
Shifts will 24×7 in nature and can vary depending on geographies supported

Eligibility Criterion:
Bachelor’s Degree/ Diploma ( 15 Years + education )

Required:
Bachelor’s Degree
Basic knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Basic knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
English: Fluent

MANDATORY DOCUMENTS TO BE CARRIED WITH THE CANDIDATES
Updated Resume
Copy of this Job Posting
Photo Id proof (PAN Card or Passport or Voter’s Card or Driving License or Adhar card) – Original

 

Company Profile:

 

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India – and has a presence in over 200 cities and towns across the country – either directly or through its strong business partner network.

 

How to Apply:

 

Walkin Date : 7th, 8th and 9th August 2014
Time : 12.00 PM to 4.00 PM

 

Walkin Address : IBM India Pvt. Ltd
D-1 Block, Manyata Embassy Business Park, Nagawara, Outer Ring Road, Bangalore 560045
Or
IBM India Pvt. Ltd
D Block, Embassy Golf Links, Kormangala – Indiranagar Ring Road, Bangalore 560071
Or
IBM India Pvt. Ltd
3B, Mindspace, Madhapur, Hitech City, Hyderabad, Andhra Pradesh 500081

On Saturday 9th August 2014
Timings – 10.00 AM to 1.00 PM (BANGALORE)
IBM India Pvt. Ltd
D Block, Embassy Golf Links, Kormangala – Indiranagar Ring Road, Bangalore 560071
Or
Timings – 11.30 AM to 3.30 PM (HYDERABAD)
IBM India Pvt. Ltd
3A, Mindspace, Madhapur, Hitech City, Hyderabad, Andhra Pradesh 500081

 

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