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IBM India Hiring Graduate Fresher’s as Tech Support Executive Officer

IBM Walk-In Any graduate, Any Postgraduate freshers 2016 for Tech Support at Noida. Candidates who have completed Any graduate, Any Postgraduate can apply for this job from IBM.

Company Name: IBM
Position: Tech Support
Education: Any graduate, Any Postgraduate
Experience: 0 – 3 Years
Salary: Not specified
Total No of Vacancy: NA
Location: Noida


Company Profile:


IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


Job Description:


Role :-
You will be involved in solving technical query & Trouble shooting.
Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.

Responsibility :-
You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
Assist in End to End Problem, Change and Incident Management.


Candidate Profile:


Skills Required :-
Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
Should have proven knowledge of operating systems like Windows.
Proven communication Skills to be able to effectively communicate with customers over Phone / email.
Knowledge on Mail clients like Lotus and MS Outlook.

Shift :-
Rotational. Willingness to work for night shifts.


Selection/Interview process:

Aptitude Test
Technical and HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all yearsí mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs


How to Apply:


Walk-In Date :- 3rd February 2016
Walk-In Time :- 12 PM

Walk-In Address:-

IBM India Pvt. Ltd, Unitech Cyber Park, Sector 39, Tower B, 11th Floor, Gurgaon, Haryana 122002, Nearest Metro Station: Huda City Centre


IBM India Pvt. Ltd, Unitech Infospace, Sector 135, Noida Expressway
Noida, UP 201301, Nearest Metro Station: Botanical Garden

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