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IBM Hiring Graduate Fresher’s for Technical Support Process Role

IBM Walk-In Any graduate, Any Postgraduate freshers 2016 for Technical Support at Noida, Gurgaon. Candidates who have completed Any graduate, Any Postgraduate can apply for this job from IBM.

Company Name: IBM
Position: Technical Support
Education: Any graduate, Any Postgraduate
Experience: 0 – 3 Years
Salary: Not specified
Total No of Vacancy: NA
Location: Noida, Gurgaon

 

Company Profile:

 

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

 

Job Description:

 

Responsibility :-
You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
Assist in End to End Problem, Change and Incident Management.

 

Candidate Profile:

 

Skills Required :-
Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
Should have proven knowledge of operating systems like Windows.
Proven communication Skills to be able to effectively communicate with customers over Phone / email.
Knowledge on Mail clients like Lotus and MS Outlook.

 

Selection/Interview process:

Aptitude Test
Technical and HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all yearsí mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs
Resume

 

How to Apply:

 

Walk-In Date :- 12th February 2016
Walk-In Time :- 12 PM

Walk-In Address:- IBM India Pvt. Ltd, Unitech Cyber Park, Sector 39 Tower B, 11th Floor, Gurgaon, Haryana 122002. Nearest Metro Station: Huda City Centre

 

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