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IBM India Hiring Fresher’s Across India as Technical Support Officer

IBM Walk-In Diploma / Any Gradute freshers 2015 for Technical Support Representative at Noida, Delhi. Candidates who have completed Diploma / Any Gradute can apply for this job from IBM.

Company Name: IBM
Position: Technical Support Representative
Education: Diploma / Any Gradute
Experience: 0 – 3 Years
Salary: Not specified
Total No of Vacancy: NA
Location: Noida, Delhi

 

Company Profile:

 

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India – and has a presence in over 200 cities and towns across the country – either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry – and continues to transform itself to align with global markets and geographies to grow this leadership position.

 

Job Description:

 

Role:
You will be involved in solving technical query & Trouble shooting.
Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
Responsibility:
You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
Assist in End to End Problem, Change and Incident Management.

 

Candidate Profile:

 

Skills Required:
Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
Should have proven knowledge of operating systems like Windows.
Proven communication Skills to be able to effectively communicate with customers over Phone / email.
Knowledge on Mail clients like Lotus and MS Outlook.
Good Communication Skills.
Any Graduate Except B.E./B.TECH

 

Selection/Interview process:

Aptitude Test
Technical and HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all yearsí mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs
Resume

 

How to Apply:

 

Walk-In Date :- 9th, 10th and 11th December 2015
Walk-In Time :- 12 PM

Walk-In Address:- IBM India Pvt. Ltd., Unitech Cyber Park, Tower B, 11th Floor, Sector 39, Gurgaon, Nearest Metro Station: Huda City Centre.

 

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