IBM India Pvt Limited is conducting Walkin drive for FRESHERS for IT Help Desk – Service Desk Delivery (sdd) profile on 12th Oct & 19th Oct 2013
Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
# Understanding of operating systems
Company Name: IBM
Position: IT Help Desk
Education: Bachelor’s Degree, Diploma
Experience: 0 – 2 Years
Location: Bangalore, Hyderabad / Secunderabad
# Freshers/ (Experienced up to 4yrs)
# Bachelor’s Degree/ Diploma (12+3)
# Fluency in Communications Skills (both spoken and written)/ soft skills
# Excellent Communication skills
# working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts – including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported.
IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
IBM has been expanding its footprint in India – and has a presence in over 200 cities and towns across the country – either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry – and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
How to Apply:
Walk in Date :- 12th Oct & 19th Oct 2013
Timings: – 10.00AM to 01.00PM
IBM India Pvt. Ltd, SA 1, Opp to Jalbhavan, Banerghatta road, Bangalore
IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad
11th, 15th, 16th, 17th, 18th Oct 13
Timings: – 12.00PM to 05.00PM
Weekday Venue Details:-
IBM India Private Limited, EGL D Block , Intermediate Ring Road, Koramangala, Bangalore- 560071
IBM India Private Linited, G1, Manyatta Tech Park, Hebbal, Outer Ring Road, Nagwara, Bangalore
IBM India Pvt Ltd, IBM Tower, 3B, MindSpace, Survey No. 64, APIIC Software Layout, Madhapur, Hyderabad-560081
Contact Person:- Shravan / Arun / Padmaja
MANDATORY DOCUMENTS TO BE CARRIED WITH THE CANDIDATES
Copy of this Job Posting
Photo Id proof (PAN Card or Passport or Voter’s Card or Driving License or Adhar card) – Original
To take your candidature further, Pl register or create an account by clicking the below mentioned link . Apply for this Job Requisition – GPSD-0563624 and upload your CV and Photo Id proof.