IGATE Global Solutions Off-Campus Drive BE/B.Tech freshers 2015 for Systems Engineer at Bangalore. Candidates who have completed BE/B.Tech can apply for this job from IGATE Global Solutions Limited.
Company Name: IGATE Global Solutions Limited
Position: Systems Engineer
Salary: Not specified
IGATE is a global leader in providing integrated technology and operations-based solutions, headquartered in Bridge water, New Jersey. As a trusted partner to corporations in North America, Europe and Asia Pacific, IGATE provides solutions to clients’ business challenges by leveraging its technology and process capabilities, underwritten by an understanding of domain and industry imperatives. With revenues over US$ 1.2 billion, and a global employee talent capital of over 33,484, we offer productized applications and platforms that provide the necessary competitive and innovation edge to clients across industries, through a combination of speed, agility and imagination.
Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Candidate should possess B.E/B.Tech(2014 Batch or 2015 Batch only with more than 60% across academics) from recognized University or Institution.
Above mentioned Graduate with Maximum 1 year of experience in an international call center can also apply.
Should have excellent communication and English speaking skills
Knowledge of basic computer operations.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Should be willing to take up challenges and go extra mile to perform work responsibilities
Should have great interpersonal skills and ability to perform under pressure
Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
Basic computing skills
Certifications like MCSE/CCNA /PMI/ITIL are preferred
Willing to work in a technical voice process inbound process, Call taking profile.
Willing to work in night shifts
Willing to sign 2yrs Service agreement
Applicant id email along with venue detail (will be communicated 1 day before the event through email).
One (1) updated copy of your resume
Mark sheets of 10th, 12th and under graduation course up to the 6th semester.
Two (2) passport size photographs.
Black or Blue Ball point pen.
Original and a photocopy of any of the following Photo Identification: College ID card / Driving License / Passport / Voter’s ID Card/Aadhaar Card.
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
How to Apply: