IGATE Hiring B.Sc/BCA/B.Com/BA/BBA/BBM freshers 2016 for Systems Associate – Servicedesk at Bangalore/Noida. Candidates who have completed B.Sc/BCA/B.Com/BA/BBA/BBM can apply for this job from IGATE.
Company Name: IGATE
Position: Systems Associate – Servicedesk
Salary: Not specified
Total No of Vacancy: NA
IGATE is a global leader in providing integrated technology and operations-based solutions, headquartered in Bridgewater, New Jersey. As a trusted partner to corporations in North America, Europe and Asia Pacific, IGATE provides solutions to clients’ business challenges by leveraging its technology and process capabilities, underwritten by an understanding of domain and industry imperatives. With revenues over US$ 1.2 billion, and a global employee talent capital of over 33,484, IGATE offers productized applications and platforms that provide the necessary competitive and innovation edge to clients across industries, through a combination of speed, agility and imagination. IGATE is listed on NASDAQ under the symbol IGTE.
Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Fresher’s with Graduation in B. Sc / BCA / B.Com / BA / BBA /BBM can apply passed out in 2015 only
Should have excellent communication and English speaking skills
Knowledge of basic computer operations
Dependable with proficient attention to detail & Good listening and responding skills.
Should be willing to take up challenges and go extra mile to perform work responsibilities
Should have great interpersonal skills and ability to perform under pressure
Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
Basic computing skills. Certifications like MCSE/CCNA /PMI/ITIL are preferred
Willing to work in a technical voice process inbound process
Willing to work in night shifts
Willing to sign 2yrs Service agreement
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all yearsí mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
How to Apply: