Responsible for providing service assurance to Reliance Web Store Users.
Resolving application related issues of Lotus Notes, LAN, Printer, Scanner and troubleshooting, Network monitoring.
Installation and configuration of business application software (i.e. MS Windows XP/Vista, MS Office XP/2007, Lotus Notes, Internet Explorer, Antivirus)
Log incidents to different 3rd party suppliers and constantly chase up for updates and quicker resolutions to minimize the overall downtime and to have overall greater productivity.
Taking care of the various project escalations, timely call resolution within the SLA.
Company Name: iGATE
Position: Trainee Associate – Desktop Support
Education: Any Graduate, Diploma
Experience: 0 – 1 Years
Experience in Hardware & Desktop level support , Web-Browser , Antivirus Clients , Email Clients , OS like Windows, Experience on Server Admin / Network related complaints , remote monitoring and resolving of network level 1 incident.
Any Graduate/ 3yrs Diploma
Good Experience in Hardware Maintenance, Desktop Level Support & Windows Administration
Hands on experience in trouble shooting both Hardware & Software related
Should have experience on Server Admin / Network related complaints.
Hands on experience in Installation & troubleshooting of Desktops, Laptops, Printer, & Windows based applications
Knowledge on any helpdesk management tool/remote support tool like PC anywhere etc, Vendor management and escalation knowledge.
Good Knowledge on OS like Windows etc.
Good Interpersonal skills & customer support attitude
iGATE is a ~$1 billion organization, providing full-spectrum consulting, technology and business process outsourcing services differentiated by a Business Outcomes-based business model. Driven by the philosophy of ‘Accountable for Clients” Business’ powered by iTOPS (Integrated Technology and Operations) platforms, iGATE provides effective solutions to over 184 Fortune 1000 clients globally across verticals including Insurance and Healthcare, Life Sciences, Banking and Financial Services, Manufacturing, Retail, Logistics and Distribution, Communications, Energy and Utilities, Media, Entertainment, Leisure, Travel, and Public Sector and Independent Software Vendors.
How to Apply: