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iGATE Walk-In BE/B.Tech, MCA, Any Degree freshers 2015 for Systems Engineer at Bangalore

iGATE Walk-In BE/B.Tech, MCA, Any Degree freshers 2015 for Systems Engineer at Bangalore. Candidates who have completed BE/B.Tech, MCA, Any Degree can apply for this job from iGATE.

Company Name: iGATE
Position: Systems Engineer – Technical Support / Service Desk
Education: BE/B.Tech, MCA, Any Degree
Experience: 6 Months – 1 Year
Salary: Not specified
Location: Bangalore


Company Profile:


iGATE provides full-spectrum consulting, technology and business process outsourcing, and product & engineering solutions. In a crowded and intensely competitive marketplace for such offerings, we have built a reputation and core differentiating attribute around our unique Business Outcomes-based model. Armed with over three decades of IT Services experience and our distinctive philosophy of ‘Accountable for Clients’ Business’ powered by the iTOPS (Integrated Technology and Operations) platform, our multi-location global organization consistently delivers effective solutions to over 300 active global clients, including a large number of Fortune 1000 companies.


Eligibility Criteria:


Graduated and post graduated in 2013, 2014 & 2015 only can apply
Should have minimum 6 months of experience with an international call center
Should possess 60% and above throughout academics
An ITIL qualification is preferable but not essential
MCP certification would be desirable
Excellent communication skills
Excellent organizational skills
Willing to work round the clock (24/7)
IT Service Desk and/or Call Centre experience required
Incident Management experience – Managing incidents including business expectations and communication
Basic User & Security Group Active Directory administration (Not mandate)
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007
Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, and delegation)
Willing to work in night shifts
Willing to sign 1 or 2 years of Service agreement

Candidate Profile:
Act as a single point of contact for phone calls and staff regarding IT issues and queries
Receiving, logging and managing calls from internal staff via telephone
1st line support – troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs and Printers
Troubleshoot basic network issues
Escalate unresolved calls to the L2 support team
Log all calls in the Service Desk Call Logging system (HPSM)
Take ownership of user issues and follow up the status of issues on behalf of the user and communicate progress in a timely manner
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Update the entire team when a new resolution identified, get the KEDB updated

Selection/Interview process:

Aptitude Test
Technical and HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs


How to Apply:


Walk-In Date :- 13th June 2015
Walk-In Time :- 9:00 AM – 1.00 PM


Walk-In Address:- IGATE Global Solutions Limited, 158-162 (P) & 165 – 170(P), EPIP Phase II, Whitefield, Bangalore 560 066


Mandatory Documents:
Please carry the mail print out to the venue.
please carry 3 months latest pay slip and Hike/Offer Letter.
One copy of their updated resume.
One passport size photograph




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