IGATE Walk-In BE/B.Tech, MCA freshers 2015 for Technical Support at Noida. Candidates who have completed BE/B.Tech, MCA can apply for this job from IGATE.
Company Name: IGATE
Position: Technical Support – International Voice Process
Education: BE/B.Tech, MCA
Salary: Not specified
IGATE is a global leader in providing integrated technology and operations-based solutions, headquartered in Bridge water, New Jersey. As a trusted partner to corporations in North America, Europe and Asia Pacific, IGATE provides solutions to clients’ business challenges by leveraging its technology and process capabilities, underwritten by an understanding of domain and industry imperatives. With revenues over US$ 1.2 billion, and a global employee talent capital of over 33,484, we offer productized applications and platforms that provide the necessary competitive and innovation edge to clients across industries, through a combination of speed, agility and imagination.
Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution
Clarify customer requirements
probe for and confirm understanding of requirements or problem
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy
Candidate should possess B.E / B. Tech / MCA 2015 fresher’s from a recognized University or Institution.
Candidates applying must have graduated and post graduated only in 2015
Should have minimum of 60% aggregate and above in academics 10th, 12th and graduation.
Should have no gaps in education
Candidates must be open to relocate to any location and work in night shifts
Candidates should be ready to execute 2 year service agreement
Candidates must be available to join immediately
Candidate must have good English written / verbal communication skills.
Coupled with good English language comprehension.
Should have good interpersonal skills and ability to perform under pressure
Basic computing skills
Certifications like MCSE/CCNA /PMI/ITIL are preferred
Willing to work in a Technical Inbound voice process
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all yearsí mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
How to Apply:
Walk-In Date :- 2 September 2015
Walk-In Time :- 2:30 PM to 3:30 PM
Walk-In Address:- IGATE Global Solutions Limited, Plot No. 142, Block B, Noida Special Economic Zone (NSEZ), Landmark near Kendriya Vihar, Sector-82 Noida- 201305