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IndusInd Bank Hiring Graduates for Customer Service Process

IndusInd Bank Walk-In Any Graduate freshers 2015 for Customer Service at Mumbai. Candidates who have completed Any Graduate can apply for this job from IndusInd Bank.

Company Name: IndusInd Bank
Position: Customer Service
Education: Any Graduate
Experience: 0 – 5 yrs
Salary: 1,75,000 – 3,50,000 PA
Location: Mumbai, Mumbai Suburbs


Company Profile:


IndusInd Bank Ltd. is a Customer-focused, technology-based, ISO 9001:2000 certified new generation private sector Bank with ambitious growth plan is looking for the following position.


Job Description:


We have an urgent opening with us for phone banking officer. Please find the details given below:-

1. Answer inbound calls and assist customers with their Queries/Request/Complains
2. Raise Request & Complaints on behalf of the customer in the CRM tool
3. Generate leads and educate customers about new products & their benefits
4. Maintain and adhere to compliance guidelines
5. Capture problem indicators, highlight and suggest improvement
6. Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
7. Maintain adequate knowledge levels on products, processes and systems used
8. Ensure sales target are met

Request you to carry an updated copy of resume at the time of interview.
Freshers are also welcome.

1. Excellent verbal communication skills
2. Good problem solving skills
3. Ability to comprehend, capture as well as interpret basic customer information
4. Ability to work under pressure
5. Strong customer service focus
6. Knowledge of banking/cards preferred
7. Telephone etiquette


Selection/Interview process:

Aptitude Test
Technical and HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all yearsí mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs


How to Apply:


Walk-In Date :- 4th November – 7th November 2015
Walk-In Time :- 10 am to 5.00 pm

Walk-In Address:- IndusInd Bank, Datamatics Bldg No. 3, Ground Floor, Plot No B-5, Part-B Cross lane, MIDC, Andheri (East), Mumbai 400093


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