Company Name: IndusInd Bank
Position:Phone Banking Officers Role
Experience:0 to 5 yrs
Location:Mumbai, Mumbai Suburbs
Answer incoming calls from customers to attend service inquiries and questions, handle complaints, troubleshoot problems and provide information.
Support and provide superior service via phones, e-mails and faxes as a receiver and caller
Use questioning and listening skills that support effective telephone communication.
Research required information using available resources
Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
Understand the impact of attitude in handling calls professionally
Provide customers with product and service information
Enter customer information and process service transactions.
Identify and escalate priority issues, route calls to appropriate resource
Follow up customer calls where necessary
Complete call logs
Effectively deal with job stress, angry callers, and upset customers
Use the most appropriate way to communicate with different behavior types on the telephone.
Apply the elements of building positive rapport with different types of customers over the phone.
Apply the proper telephone etiquette to satisfy various customer situations.
Apply appropriate actions to effectively control a telephone call.
Meets commitments to customers and organisation
Other duties as assigned.
Display Time flexibility towards shifts as per the requirement.
Walkin Dates & Time :-
07th to 9th May 2014 – 10 AM to 5 PM
& 10th May 2014 – 10 AM to 2 PM
Desired Candidate Profile
Mandatory – Graduate.
Proficient in relevant computer applications
Verbal and written communication skills
Customer service orientation
Attention to detail
Open to work in shifts
IndusInd Bank Ltd. is a Customer-focused, technology-based, ISO 9001:2000 certified new generation private sector Bank with ambitious growth plan is looking for the following position.
Walkin Date : 07th to 9th May 2014 & 10th May 2014
Time : 10 AM to 5 PM
Walkin Address : IndusInd Bank, Dhanasingh Compound, Ground floor, JB Nagar, Vazir Class Lane, Andheri East, Mumbai – 59