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Ing Vysya Bank Hiring Any Graduate freshers 2015 for Trainee Retail at Bangalore

Ing Vysya Bank Hiring Any Graduate freshers 2015 for Trainee Retail at Bangalore. Candidates who have completed Any Graduate can apply for this job from Ing Vysya Bank Ltd.

Company Name: Ing Vysya Bank Ltd
Position: Trainee Retail
Education: Any Graduate
Experience: 0 – 2 yrs
Salary: Not specified
Location: Bangalore


Eligibility Criteria:


1. Handling customer calls:
Providing account information
Blocking and reissuing cards
Cheque book requests
Statement requests
DD requests
ATM Pin / TPin / mibank Pin requests
Net banking/Business banking ID activation / reactivation / deactivation
Phone number updation
Email ID updation
SMS alert registration
Product/Process Query handling
Responding to queries on Demat (T-1 data)
Responding to queries on Consumer Finance

2. Productivity Standards:
ACD Calls ( 80-100 calls at day)
Average Talk time ( 3 mins)
Average Hold time ( 1 min)
Average ACW time ( 20 mins)
Staffed time ( 8 hours 30 mins)
Occupancy ( 75% and above)

3. Discipline:
Punctuality and Nil Unplanned leave
Discipline Maintain decorum in the office
Ensure weekly review with TL

4. Compliance and Unit Controls:
Call capture and reporting to be accurate, complete and timely
Follow Call procedure
Adhere to validation procedure
Answer calls in a courteous manner
Answer calls within one ring
Complaint logging, tracking and closing
Assure Call pack Awareness of and adherence to compliance/money laundering guidelines
Adherence to reversal policies and budget

Selection/Interview process:

Aptitude Test
Technical and HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs


How to Apply:




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