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ING Vysya Bank Walkin For Phone Banking Officer

ING Vysya Bank LtdING Vysya Bank Ltd Walkin Freshers for Phone Banking Officer Role

 

 

 

Company Name: ING Vysya Bank
Position: Phone Banking Officer
Education: Any Graduate
Experience: 0 to 3 yrs
Location: Bangalore

 

Job Description:
Handling Customer calls regarding various queries Providing account information
Blocking and reissuing cards
Activation of card that is temporarily blocked
Cheque book requests
Statement requests
DD requests
ATM Pin / TPin / mibank Pin requests
Mibank ID activation / reactivation / deactivation
Phone number updation
Email ID updation
SMS alert registration
Product/Process Query handling
Responding to queries on Demat (T-1 data)
Responding to queries on Consumer Finance
Cross-selling
Assure Call Quality Answer calls in a courteous manner
Answer calls within one ring
Complaint logging ,tracking and closing
Process improvement Identify steps in work processes
Identify improvement opportunities and propose timely suggestions

QUALIFICATIONS:-
Graduate
RELEVANT EXPERIENCE
0 to 3 or more years of experience in the Contact centre environment
Wlling to work in shifts
No night shifts for female candidates
PERSONAL CHARACTERISTICS & BEHAVIOURS
Customer focus, good communication

 

Company Profile:
WELCOME TO THE WORLD OF ING VYSYA CAREERS! ING VYSYA is looking for top talent. But why should you choose us above other companies? In a word: diversity. No other Financial Services Institution offers the diversity of growth, opportunities and cultures that you’ll find at ING VYSYA. In the process of fostering a Global look & Outlook, we thrive, by sharing information across borders and across Business Units in working environments that foster Open Communication, Trust and Transparency. Another attraction of an ING VYSYA career is the opportunity for lifelong learning. We have an aggressive and fast paced career development for our employees through on-the-job and Leadership Programs followed by an excellent Performance Management System. Our boundary-less environment also supports