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Ing Vysya Bank Walkin For Phone Banking Agent

Ing Vysya Bank Walkin For Phone Banking Agent

Company Name: Ing Vysya Bank
Position: Phone Banking Agent
Education: Any Graduate
Experience: 0 to 2 yrs
Location: Bangalore


To handle 80 calls per day.
To have a talk time below 2 mins.
To deliver with AHT and ACW below 30 secs each.
Providing account information
Blocking and reissuing cards
Activation of card that is temporarily blocked
Cheque book requests
Statement requests
DD requests
ATM Pin / TPin / MI Bank Pin requests
Mibank ID activation / reactivation / deactivation
Phone number updation
Email ID updation
SMS alert registration
Product/Process Query handling
Responding to queries on Demat (T-1 data)
Responding to queries on Consumer Finance
Answer calls in a courteous manner
Answer calls within one ring
Complaint logging and tracking
Identify steps in work processes that can be improved
Identify improvement opportunities and propose timely suggestions


Company Profile:


WELCOME TO THE WORLD OF ING VYSYA CAREERS! ING VYSYA is looking for top talent. But why should you choose us above other companies? In a word: diversity. No other Financial Services Institution offers the diversity of growth, opportunities and cultures that you’ll find at ING VYSYA. In the process of fostering a Global look & Outlook, we thrive, by sharing information across borders and across Business Units in working environments that foster Open Communication, Trust and Transparency. Another attraction of an ING VYSYA career is the opportunity for lifelong learning. We have an aggressive and fast paced career development for our employees through on-the-job and Leadership Programs followed by an excellent Performance Management System. Our boundary-less environment also supports


How to Apply:


Walkin Date : 18th August to 23rd August 2014
Time : 10 AM


Walkin Address : ING Vysya Bank, Regional office, #22 Hara Chamber, KH road or Double road, Bangalore-27


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