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JPMorgan Chase Hiring Any Graduate, Any Post Graduate freshers 2015 for Associate/Senior Associate at Mumbai

JPMorgan Chase Hiring Any Graduate, Any Post Graduate freshers 2015 for Associate/Senior Associate at Mumbai. Candidates who have completed Any Graduate, Any Post Graduate can apply for this job from JPMorgan Chase.

Company Name: JPMorgan Chase
Position: Associate/Senior Associate -(NonTechnical)
Education: Any Graduate, Any Post Graduate
Experience: 0 – 3 yrs
Salary: Not specified
Location: Mumbai


Company Profile:


J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients’ interests first.


Job Description:


Functional Job Title: Advisor (Email Correspondence):
Position Summary :
The department works on service requests from customers through emails. As an Email Customer Service Specialist, you are expected to do a thorough research of the customers request & resolve their stated & unstated needs creating a positive experience for the customer.

Roles & Responsibilities:
Research, gather information using available resources and resolve Customer inquires which come through Email.

Adherence to SOPs, quality, productivity, policies and compliance guidelines & standards

Draft emails resolving and responding to Customers inquiry

Adherence to daily schedules & leave management

Work would involve handling dynamic queues with different procedures

Ability to work well with a diverse team of high performing individuals

Flexible to work in rotational shifts.

Identify and escalate priority issues.

Essential Competencies:
Strong problem solving skills

Extremely Customer focused & Result oriented

Must practice and promote JPMC’s operating principles – Integrity, Team Work, Respect & Leadership

Demonstrated ability to work in a fast paced, high pressure, target driven environment; ability to multi-task

Enthusiastic and positive approach to customer interactions

Attention to detail and accuracy

Flexible and adaptable to change

Strong time management and organization skill.


Candidate Profile:


UG: Any Graduate – Any Specialization
PG:Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required

Qualification and Experience:
0-3 years related experience in a call center / customer service / back – office / hospitality industry or environment

Excellent communication skills both written and spoken

Good keyboard skills

Proficient in MS Word, Excel, Access, PowerPoint Excellent spoken and written (drafting emails) communication skills


Selection/Interview process:

Aptitude Test
Technical and HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all yearsí mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs


How to Apply:




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