JPMorgan Chase Hiring Any Graduate, Any Post Graduate freshers 2015 for Associate/Senior Associate at Mumbai. Candidates who have completed Any Graduate, Any Post Graduate can apply for this job from JPMorgan Chase.
Company Name: JPMorgan Chase
Position: Associate/Senior Associate -(NonTechnical)
Education: Any Graduate, Any Post Graduate
Experience: 0 – 3 yrs
Salary: Not specified
J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients’ interests first.
Functional Job Title: Advisor (Email Correspondence):
Position Summary :
The department works on service requests from customers through emails. As an Email Customer Service Specialist, you are expected to do a thorough research of the customers request & resolve their stated & unstated needs creating a positive experience for the customer.
Roles & Responsibilities:
Research, gather information using available resources and resolve Customer inquires which come through Email.
Adherence to SOPs, quality, productivity, policies and compliance guidelines & standards
Draft emails resolving and responding to Customers inquiry
Adherence to daily schedules & leave management
Work would involve handling dynamic queues with different procedures
Ability to work well with a diverse team of high performing individuals
Flexible to work in rotational shifts.
Identify and escalate priority issues.
Strong problem solving skills
Extremely Customer focused & Result oriented
Must practice and promote JPMC’s operating principles – Integrity, Team Work, Respect & Leadership
Demonstrated ability to work in a fast paced, high pressure, target driven environment; ability to multi-task
Enthusiastic and positive approach to customer interactions
Attention to detail and accuracy
Flexible and adaptable to change
Strong time management and organization skill.
UG: Any Graduate – Any Specialization
PG:Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required
Qualification and Experience:
0-3 years related experience in a call center / customer service / back – office / hospitality industry or environment
Excellent communication skills both written and spoken
Good keyboard skills
Proficient in MS Word, Excel, Access, PowerPoint Excellent spoken and written (drafting emails) communication skills
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all yearsí mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
How to Apply: