JPMorgan Services hiring Back Office – Team Member
Company Name: JPMorgan Services
Position: Back Office – Team Member
Education: Any Graduate
Experience: 0 to 2 yrs
Ensure sound understanding of the Standard Operating Procedure. Analyze cases and apply resolutions methods as per SOP guidelines. Manage case inventory & ageing as per pending guidelines
Refer and transfer complex issues/inquiries to Subject matter expert & Team Leader.
Enhance customer experience by meeting customer impact accuracy levels and reducing case resolution turn around time
Ensure processing discipline by meeting non customer impact accuracy levels and respond to escalations with a sense of urgency.
Take active participation in PMR, Q-board, team huddle and also identify areas for process improvement
Complete the assigned trainings in time
Qualification and Skills:
Graduate in Commerce (Prefered) or Graduate in any stream
Working experience betwwen 0-2 Years
Oral & written communication skills
Adaptability to change
Aptitude for research & analysis
Attention to detail
Ability to work as a team
Need to be comfortable with Night shifts .
Freshers can apply.
JP Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients’ interests first.
How to Apply: