. Establish case priority/severity in accordance with the service level agreement Troubleshoot Application Alerts
. Handle Level 1 Escalations and adhere to escalation matrix
. Create shareable knowledge using knowledge base and knowledge methodology using tools provided.
Company Name: Kronos
Position: Technical Support Engineer
Education: Any Graduate, PG
Experience: 0-1 Years
1. Any Technical qualification in graduation/post graduation.
2. 0-1years related work experience.
3. Understanding of operating systems, networking technologies/protocols, and software applications.
4. Familiarity with Oracle and SQL relational database management systems and SQL scripting.
5. Ability to deliver superior customer service.
6. Sound analytical and organizational skills.
7. Excellent oral/written communication skills.
How to Apply: