Deliver a superior customer experience
Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPIs).
Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
Have good business knowledge / process understanding to provide a value add to the customers through effective business solutions.
Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.
Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
Respond to all enquiries in a timely and accurate manner & escalate difficulties as defined in SOPs / IOPs.
Maintain effective and proactive communication by regularly participating in conference calls with the clients to enable seamless process flow.
Work on improving individuals productivity and accuracy on a continuous basis which results in an enhanced team performance.
Develop a Kaizen approach to continuously work on process improvements thereby provide efficiency gains.
Display problem solving skills and effective usage of RCA (Root Cause Analysis) to provide a robust action plan.
Understand the inputs in the team members boards to effectively identify deviations and support the team leaders in providing robust action plans.
Attend all eligible training programs to develop self for personal/team growth.
Inspire our people and teams
Share best practice with others to help improve the overall team performance.
Provide guidance and initial on-the-job training to junior team members. Assist junior members with problem solving and give support in the development of improved competencies.
Assist colleagues, constructively, in trouble shooting problems and effective process handling to drive an improved performance.
Maintain a highly consistent performance thereby inspiring others move up the learning curve.
Possess good process knowledge and show willingness to upgrade self through continuous learning, thereby being a role model to others.
Be a good and visible team player by maintaining a high level of positive energy to drive oneself and his colleagues.
Ensure Company vision, values & ethics are upheld within team at all times through ones professional behavior.
Financial and bottom-line focus
Process the necessary documentation in an efficient, cost-effective and lawful manner. Comply with security measures dictated either by law or by clients.
Focus on SLAs to avoid penalties.
Understand application / system cost to optimize the usage, thereby avoiding a cost to the company.
Senior members (Sr. Process Experts / Specialists) to help identify areas for improvement in service delivery (cost / data quality / productivity / customer requirements) based on Voice of Customer feedback /proactive analysis of operational efficiency /effectiveness.
Customer Focus: Ability to truly understand customer requirements and going out of the way in delivering and even better exceeding customer expectations with adherence to global procedures. Actively promotes customer service attitude among peers and mentors them in establishing customer relationships. Develops a long-term and mutually beneficial business relationship with customers.
Teamwork: Ability to actively participate in the team, to move the team towards the completion of the strategy and goals. Works to make others successful. Able to solicit feedback to improve performance and achieve agreed/desired results. Formally or informally mentors and coaches work group. Seeks out others, including customers in creative problem solving and pro-actively tries to impact issues that affect team performance.
Problem Solving: An independent worker who think in terms of solutions and opportunities with the aim to make things better. Uses a combination of logic, analysis, experience and other resources to solve problems. Motivates team and gets others buy-in to overcome barriers to support goal accomplishment on time.
Change Management: Ability to maintain performance with changing circumstances; handles stress; able to move into action without having the total picture and tolerates uncertainty. Constantly raises the bar higher and thrives for continuous improvements.
Communication: The ability to plan and deliver oral & written communications that are effective and persuasive with their intended audiences. Understand the underlying dynamics of a situation and adapts communication accordingly.
Interpersonal Skills: Shows respect for others perspective and actions that reflect different cultures. Stands up for deserving ideas even in the face of challenge.
BP SAT Score
Kaizens Count / Value
Company Name: MAERSK GLOBAL SERVICE
Position: Damco Team Member (2012 or 2013 pass out)
Education: Diploma, Any Graduate
Experience: 0 – 1 Years
Skills and Job Knowledge:
Education and Experience
Graduates in Arts, Science and Commerce stream only from 2012 or 2013 pass out
Age below 26 years
Effective communication skills in English (written & oral)
Excellent Computer Skills (MS Excel, MS Word)
Willing to work in Rotational Shifts
Diploma in SCM / Logistics Added Advantage.
BE/B.Tech/ MBA/ MSC/ MCA Graduates NEED NOT APPLY
Excellent command of spoken and written English.
Good communication & interpersonal skill and should be able to build good working relationship.
Drive for Results Drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
Leadership skills, be able to lead, motivate and engage the team members.
Good Team Player, maintaining a We first instead of I first.
Good stakeholder management skills and experience.
Adapt to changes, basis business requirements.
Good working knowledge of MS Office products including Word, Excel and PowerPoint.
Innovation – always coming up with new ideas
Change – seeing change as an opportunity
Team Player – understanding that teamwork is the key to success
Flexibility – ability to manage exceptions
Pro Active – coming up with solutions
Ownership – takes charge and responsibility
Self Starter – someone who can work independently
Passionate – feel proud of what we are doing
How to Apply: