Troubleshooting issues with integrated technologies like WSS, Active Directory, SQL, IIS and Exchange server.
Effective communication to manage customers’ expectations
Participating in case and technical Triages
High customer satisfaction through timely and accurate solution for customer’s issue
Meet customer and individual commitments
Company Name: Microsoft Corporation
Candidates Profile :
Sound experience in windows server (2000 and above) platforms and business applications.
Knowledge of Windows NT would be added advantage.
Experience in Windows Active Directory Services and IIS.
Adequate knowledge in SQL and exchange server.
Good understanding of Operating System and Networking Technologies
Strong skills in troubleshooting security-related issues involving NTFS, IIS and Active Directory / LDAP and SQL Server
MCSE/MCSD certifications desired.
Customer handling experience on technical issue is desired
Ability to work through ambiguity and independently when other resources are not available.
Good English Communication Skills – Spoken and Written (including technical writing)
Strong Trouble Shooting and problem solving skills
Excellent customer Service skills and effective learning skills
Critical Exposure areas
Experience in Windows server (2000 and above)
Active Directory services and IIS
SQL and exchange.
Microsoft GTSC was established in October of 2003 in India, as part of Microsoft’s Customer Service and Support (CSS) organization which has locations throughout America, EMEA, Asia Pacific and Greater China.
Microsoft’s CSS organization supports over 170 Microsoft products among the Enterprise Customer segments. This includes deeply technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support. The site in Bangalore is a part of a global network that has over 50 million customer touch points on an annual basis.
How to Apply: