. Troubleshooting issues with integrated technologies like WSS, Active Directory, SQL, IIS and Exchange server.
. Effective communication to manage customers’ expectations
. Participating in case and technical Triages
. High customer satisfaction through timely and accurate solution for customer’s issue Content creation
. Meet customer and individual commitmen
Company Name: Microsoft
Position: Support Engineer
1. Customer handling experience on technical issue is desired Ability to work through ambiguity and independently when other resources are not available.
2. Good English Communication Skills – Spoken and Written (including technical writing)
3. Strong Trouble Shooting and problem solving skills
4. Excellent customer Service skills and effective learning skills
As an industry leader and the world’s largest software company, Microsoft has a responsibility to act as a good corporate citizen. Whether it is complying with local laws and regulations, demonstrating ethical business standards, mitigating risks to the environment, or protecting human rights, Microsoft is committed to being a global leader in corporate responsibility.
How to Apply: