Company Name: Microsoft
Experience: 5 year
A general management experience in developing and managing operating expenditure of over USD$60m and running a profitable business with an established customer base, predictable revenue and growth rates with a large employee base above 1000.
Experience in “Building businesses/Greenfield projects/Incubating business projects will be an advantage. Experience in driving highly visible company strategy in a matrix global with complex stakeholder ecosystem Service delivery experience from business strategy formulation to delivering results through operational excellence Running an Independent Business Unit through creation of successful partnerships with key internal support functional stakeholders like HR/Legal/Finance/IT/Quality etc. Global experience working with multiple cultures Exposure to managing external/PR across government and non-government sectors would be an advantage. Experience of customer and market development with a key focus on managing and developing relationships at CEO, CTO level would be beneficial.
Education Graduation/Post Graduation essential. Management degree preferred.
Knowledge, Skills, and Abilities Understanding of the business of Service & Support Proven ability to manage and engage key talent and future leaders Skills in Coaching the next line of leaders to enhance their and overall organisation effectiveness Ability to manage an organisation with a moderate to large scale on people and complexity of operations Good understanding of people processes, practices and tools Sound knowledge of finance, marketing, technology and operations Understanding of Quality and Business Excellence fundamentals Knowledge of formulating and executing enterprise-level business strategy Extensive skills for building Technical Support operational capabilities in environments with customers ranging from small / medium businesses to extremely large enterprise customers (incl. processes, structures, tools) Ability to understand the dynamics of managing a business with a global footprint especially in the context of customer and partner management Understanding of the technology central to the business model of a service delivery organisation Solid understanding of relevant policies and regulations
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