Company Name: Misys
Position:Support Consultant Associate Role
Education:BE/B.Tech, M.Sc, B.Sc, MCA
Candidates should be from Engineering, BSc (IT), MSc (IT) – preferred, MCA – preferred
Strong written and verbal communication skills are a must.
Must be able to engage International Bank staff and their customers over the phone for query resolutions about the product and features/usage and provide technical Support. People who supported US/UK/European Processes are preferred with excellent command over English and right accent
Strong technical and analytical skills preferred with language felicity to hold international audience
Solid experience in problem analysis and resolution of software problems via emails and voice support.
Innovative thinker who is positive, proactive, and readily embraces change and who puts the Customer resolution first as a priority and who can escalate things in time.
Ability to handle clients professionally during all interactions and who can connect with them Customers on the phone in the Night Shift
Learn Product in depth (functional and technical)
Analyze technical and functional cases and provide quality resolution in accordance with agreed customer metrics
Have a fair and controlled backlog – ensure outstanding cases are followed through to their logical end.
Work as part of a team to resolve client issues affecting the product
Engage with our internal and external customers to resolve issues
Engage with peers in other product groups to resolve issues that span multiple products
Work closely with the Development and the PS teams, underlining the quality issues, sharing constructive customer feedback and suggesting ways for improvement .
Misys is at the forefront of the financial software industry, providing the broadest portfolio of banking, treasury, trading and risk solutions available on the market. With 1,800 customers in 120 countries our team of domain experts and partners has an unparalleled ability to address industry requirements at both a global and local level.Misys was formed by the merger of Misys with Turaz, which includes the award-winning Kondor+ product line. Combined they are able to address all customer requirements across both the banking and trading book businesses. Misys is the trusted partner that financial services organizations turn to for help solving their most complex problems.
How to Apply: