Any Graduate with good academic records
Candidates should have excellent spoken and written communication skills
Good analytical skills and ability to learn new technologies quickly
Candidates have Willing to work in shifts
Initiative, Initiative, Initiative,….this is a minimum requirement, if you do not have the initiative and the desire to take some ownership of your career, do not apply.
Expert listening, problem solving, troubleshooting, communication and mentoring skills.
Patience is a must in this field
Ability to manage customers in tough situations.
Company Name: Moxie Software
Position: Trainee Engineer
Education: B.E/B.Tech, M.Tech
Accept incoming support requests through phone, chat, and email channels
Deliver a highly responsive and satisfying support experience to each customer on every contact and throughout the time needed to solve the issue (as determined by Service Level Agreement and Moxie Software performance standards)
Own and project manage each assigned support case to successful resolution
Proactively communicate and accurately set customer expectations
Form and execute effective action plans to drive each case to successful resolution (as determined by the Customer)
Successfully lead remote online sessions for troubleshooting, applying hot fixes and service packs (Webex)
Moxie Software is the only customer centric enterprise social software company that enables companies – in a single suite— to connect employees, customers and partners to engage in business, share knowledge and collaborate. Our Spaces by Moxie applications provide the most intuitive and extensive offering in the market, powering more than 3 billion social interactions per year for leading organizations in financial, higher education, IT, media and entertainment, and pharmaceutical markets. Our product suite ensures that the voice of the customer is heard. It gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people at the right time inside organizations.
How to Apply: