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MPHASIS Hiring FRESHER’S as TRAINEE CUSTOMER SUPPORT OFFICER

Mphasis Hiring Any Graduate, Any Postgraduate freshers 2017 for Trainee Customer Support Officer. Candidates who have completed Any Graduate, Any Postgraduate can apply for this job from Mphasis.

Key Highlight About the Recruitment Notification:
Company Name Mphasis
Vacancy Name Trainee Customer Support Officer
Education Requirement Any Graduate, Any Postgraduate
Experience 0 – 2 yrs
Job Location Mangalore
Salary Not Mentioned
Total No Of Vacancy 01
Company Website http://www.mphasis.com

Eligibility & Details:
Trainee Customer Support Officer:

Candidates can Get the Trainee Customer Support Officer Post details such as Post name, Number of vacancy, Qualification, Job Description, Candidate Profile, Company Profile and etc., from the table given below.

Post Name: Trainee Customer Support Officer
Total Vacancy: 01
Education required: Any Graduate, Any Postgraduate
Job Description:

  • Agent would log on to the workstation and the log in to the client application thru his specific id and pull insurance loans documents relating to cancellations, reinstatements, endorsements, condominiums.
  • The agent would make an outbound call to insurance companies/agents to get renewal information on the policies/or updating missing information.
  • Once the loans are updated they are sent to QC queue and would be data verified by the QC member. There is also call monitoring done for all agents to ensure quality standards are met and feedback is given on a regular basis by QA and managers.
  • Exception processing of missing information on mortgage documents.
  • Exception Processing and verification of missing information on mortgage documents
  • Calling insurance agents/carrier to get updated insurance policies for getting renewal information.
Candidate Profile :

  • Must possess good product knowledge to identify opportunities to increase product density.Should have excellent communication skills ( both written and verbal).
  • Shift Timings: 6.30pm to 3.30 am /7.30pm to 4.30am
Last Date to Apply Online :30/01/2017
Company Profile :

MphasiS consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology knowhow, domain and process expertise. We are over 40,000 professionals servicing clients across Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged goods, Energy & Utilities, and to Governments around the world.

Selection/Interview Process:
  • Aptitude Test
  • Technical and HR Interview
Document Required (Original And photo Copies) :
  • SSC Marksheet
  • HSC/Diploma Marksheet
  • Graduation & Post Graduation all years mark sheets
  • Photo ID proof (Pan Card/ Passport / Driving License / College ID)
  • 2 photographs
  • Resume
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