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MPHASIS Hiring ENGINEERS as TECHNICAL SUPPORT ASSOCIATE
Mphasis Hiring B.E/ B.Tech freshers 2017 for Service Desk Technical Support Associate. Candidates who have completed B.E/ B.Tech can apply for this job from Mphasis.
Key Highlight About the Recruitment Notification:
||Service Desk Technical Support Associate
||0 – 1 yrs
|Total No Of Vacancy
Eligibility & Details:
Service Desk Technical Support Associate:
Candidates can Get the Service Desk Technical Support Associate Post details such as Post name, Number of vacancy, Qualification, Job Description, Candidate Profile, Company Profile and etc., from the table given below.
|Post Name: Service Desk Technical Support Associate
|Total Vacancy: Not Mentioned
|Education required: B.E/ B.Tech
|Job Description:Roles and Responsibilities:-
- Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA s.
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions
- Performing Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Doing remote desktop troubleshooting.
- Escalating complex incidents / requests to upstream technical groups.
- Operating the computer, OS and Knowledge base navigation.
|Candidate Profile :
- Should have good communication skill and basic technical knowledge.
- Should be ready to work in 24/7 work environment.
- Active listening and should have remote desktop skills.
- Good probing skills & Analytical skills would be an added advantage.
- Should have maximum 1 year of experience in Service Desk/International voice
|Last Date to Apply Online : 30/01/2017
|Company Profile :MphasiS consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology knowhow, domain and process expertise. We are over 40,000 professionals servicing clients across Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged goods, Energy & Utilities, and to Governments around the world.
- Aptitude Test
- Technical and HR Interview
Document Required (Original And photo Copies) :
- SSC Marksheet
- HSC/Diploma Marksheet
- Graduation & Post Graduation all years mark sheets
- Photo ID proof (Pan Card/ Passport / Driving License / College ID)
- 2 photographs