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Mphasis hiring Freshers 2015 Batch – B.E/ B.Tech/ Any degree on at Across India

Mphasis Hiring B.E/ B.Tech/ Any degree freshers 2015 for Advisor- Customer Support Officer at Across India. Candidates who have completed B.E/ B.Tech/ Any degree can apply for this job from Mphasis.

Company Name: Mphasis
Position: Advisor- Customer Support Officer
Education: B.E/ B.Tech/ Any degree
Experience: 0-1 Years
Location: Across India

Company Profile:

Mphasis consistently delivers global Infrastructure Technology Outsourcing, Applications Services Outsourcing and Business Process Outsourcing services through a combination of technology know-how, domain and process expertise. MphasiS brings to their clients a credible and experienced global leadership team driving service delivery through the next generation global delivery model.We service clients in Financial Services & Insurance, Manufacturing, Healthcare, Communications, Media & Entertainment, Government, Transportation & Logistics, and Consumer & Retail industries worldwide.

Job Description:

  1. Handling incoming Calls
  2. Providing resolution to Customers on queries related to billing cycle and order status
  3. Ensure that the required Service Level Agreements (SLA’s) are met
  4. Participate in coaching’s, reviews and training assessments & personnel in conjunction with department managers

Eligibility Criteria:

  1. Customer focused, Catering to customer’s queries and providing apt resolutions.
  2. Candidates should possess Graduate / Post Graduate, BE/ B Tech Can also apply.
  3. Excellent Communication skills
  4. Language 1 – English Proficiency Level- Excellent
  5. Language 2 – Kannada/ Tamil/ Telugu/ Malayalam Proficiency level- High
  6. Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies.
  7. Handles complex detailed argumentation well
  8. Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies.
  9. Handles complex detailed argumentation well Ability to work under extreme pressure Use of call center terms and vocabulary
  10. Ability to work under extreme pressure
  11. Use of call center terms and vocabulary

Selection/Interview process:

  1. Aptitude Test
  2. Technical and HR Interview

Document Required (Original and Photocopies):

  1. SSC Marksheet
  2. HSC/Diploma Marksheet
  3. Graduation & Post Graduation all years’ mark sheets
  4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
  5. 2 photographs
  6. Resume

How to Apply:

CLICK HERE TO APPLY FOR THIS JOB

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