NCR Corporation hiring Walk-In for Customer Enginee
Company Name: NCR Corporation
Position: Customer Enginee
Education: BE, BTECH, Diploma, Any Graduate
Experience: 0 – 2 Years
Salary: Not specified
Customer Engineer 1 Planning organization: Worldwide Customer Services Planning sub-organization (optional): Headcount function: Customer Engineering Headcount sub-function: Customer Engineering Title Reports to: Territory Manager Position Description The Customer Engineer 1 (CE1) is the owner of customer incidents as assigned. The Customer Engineer will make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders. The Customer Engineer will also assist in site preparation–including installation of cable, staging of equipment, and minor testing of equipment. The Customer Engineer may also perform required modular swaps and unit replacements or perform preventative maintenance services. Tier I workload should be 80% or greater of overall workload The Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower. The Customer Engineer will have ownership of the customer problems or incidents until the situation has been resolved to the customer’s satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA). Education and Experience o College degree or certificate in electronics or computer technology is preferred. Training Acceptable advanced training may consist of: o One year of College level courses, equivalent military training, or training in electronics or computer technology. o One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time. o A+ Certification Experience Preferred o Job-related experience in electronic or electromechanical devices preferred, but not required o Previous experience as an electronics bench or rework technician
Key Areas of Responsibility Customer Relations/Customer Satisfaction Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office). Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately. Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures. Communicates to all levels – Service/Installation Coordinator/Customer/Control Tower, throughout the entire service activity. Represents NCR in a manner that reflects positively on the image and reputation of the company Customer Services Assists or delivers the following customer services: Installation and set-up of hardware, hardware modifications, first line maintenance, multi-vendor maintenance Performs periodic preventative maintenance on assigned products Diagnoses problems, makes minor repairs, and replaces components (at the module level). Follows appropriate security procedures when working with ATMs and or within financial institutions.
Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment
NCR revolutionized business transactions bringing the Cash Register to international prominence and opening one of the worlds first sales schools. Today, NCR celebrates more than 125 years of business and continues to be the face of innovation, bringing to market state-of-the-art solutions that make headlines and constantly push the boundaries of technology Our NCR self-service, assisted-service and point-of-sale solutions are found in over 150 countries across the globe. Our core industries are financial and retail. The extensive NCR solutions portfolio also serves the travel, healthcare, food and hospitality, entertainment and gaming, and government and public sector industries. Recognizing that more consumers favor self-service as part of their everyday lives, NCR has taken the lead in offering the “anywhere, anytime” convenience that todays consumers demand. Help lead the way to the next generation of self-service technology by revolutionizing how consumers interact with businesses around the world.
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