Company Name: NCR
Position: IT Help Desk Analyst
Education: Any Degree/Diploma
Candidate should possess HSC /Diploma /Any Graduate from a recognised university
Should have Minimum six months experience in a technical support role
Should have excellent communication skills.
Should have Customer service skills (persuasion, empathy, helpfulness & positive attitude)
Good working knowledge of Windows, MS Office & internet technologies. Basic networking concepts, troubleshooting LAN/remote access problems.
This job role requires candidates to provide IT support on inbound calls, web tickets and chat.
Provide information on IT processes, general how-to queries and known outages.
Help Desk Analyst must analyze the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.
Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets.
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 300 million transactions daily across the retail, financial, travel, hospitality, telecom and technology industries. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia with over 26,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
How to Apply: