Ocwen Financial Corporation hiring Customer Care Coordinator
Company Name: Ocwen Financial Corporation
Position: Customer Care Coordinator
Education: Any Graduates
The Customer Care Center is responsible for resolving early delinquency, addressing customer inquiries and providing outstanding customer service.
This position reports to Team Lead, Customer Care Center.
Handle loan related customer inquiries over the loan servicing toll free telephone number for pre foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
Logs all borrower contacts into the loan servicing system
Offer long term resolutions to customers to resolve delinquency
Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
Required to make the prescribed number of contacts during the daily work schedule
Familiar with the customer relations functions and the services offered
Perform miscellaneous job related duties as assigned by the department manager
Key Result Areas:
Promises Kept per hour
Promises Kept percentage
Calls per hour
Complete financial Packages sent & received (ELMPR, HMPR, CCFP, HMPW)
Verbal financials taken over the phone (FINE)
Resolve delinquent accounts
>95% Average on Quality Assurance scores for the team
>95 % on Schedule Adherence for the team
No FDCPA violations and Non Compliance issues
No unplanned/unscheduled leaves
This position requires Strong Customer Service skills.
Overall knowledge and experience in mortgage loan servicing desirable but not required.
Graduate degree from an accredited university is preferred.
12 years of full time education is must.
Ocwen Financial Corporation (“Ocwen”) is the largest independent mortgage loan servicer in the United States and the fifth largest overall mortgage servicer. Ocwen is publicly traded (NYSE:OCN) and is widely recognized in government, industry, community and media circles as a leader in foreclosure prevention, mainly through loan modifications. Over the past few years, Ocwen has enjoyed significant growth in its loan servicing portfolio and market capitalization, largely as a result of successfully integrating servicing platforms acquired from large financial institutions.
How to Apply: