Quintiles hiring Service Delivery Associate
Company Name: Quintiles
Position: Service Delivery Associate
Education: Any Degree
Salary: Not specified
Candidates should possess High or Secondary School diploma / certificate or country’s educational equivalent plus about 0-6 months of relevant experience; or equivalent combination of education, training and experience
Bachelor’s degree in Life Sciences or related field preferred.
Serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining Service Request database.
Handle international calls, emails & service requests, assess customers’ support needs and resolve / route inquiry accordingly.
Provide first level support for customer issues including documented procedures and available tools. Fulfill requests by clarifying desired information, completing transactions, forwarding requests for second level support.
Maintain Service Request database by accurately entering information.
Keep equipment operational by following established procedures and reporting malfunctions.
Quintiles is the world’s leading provider of biopharmaceutical services. With a network of more than 27,000 professionals working in more than 80 countries, we have helped develop or commercialize all of the top 50 best selling drugs on the market. With extensive therapeutic, scientific and analytics expertise, we help biopharmaceutical and health sciences customers navigate the increasingly complex landscape with more predictability to enable better outcomes.
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