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Ratnakar Bank Limited (RBL Bank) Recruitment 2016 – 01 Vacancy – Branch Manager(Raipur) Premium Accounts – Graduate

Ratnakar Bank Limited (RBL Bank)  has issued a recruitment notification for the recruitment of  Branch Manager(Raipur) through recruitment notification –  Ratnakar Bank Limited (RBL Bank)  Recruitment 2016 –  Candidates who have completed   Any Graduate can apply for the new recruitment notification from  Ratnakar Bank Limited (RBL Bank)

Eligible candidates can apply online for the  Branch Manager(Raipur) Job on or before 20/02/2016. Find more information about the vacancy like Age limit, Selection Process, Qualification, Application fee, How to apply etc can be found below.

Company Name
 :   Ratnakar Bank Limited (RBL Bank)
Vacancy Name :  Branch Manager(Raipur)
Educational Qualification :  Any Graduate
Total No of Vacancy :  01 Post
Salary :  NA
Job Location : Kolkata
Last Date to Apply for this job : 20/02/2016
Address for the Job Vacancy : Ratnakar Bank Limited (RBL Bank)  , Kolkata .

Detail of Post:

Sales & Business Development

Principal Accountabilities

Achievement of incremental number and value targets for Liabilities (CA, SA, FD); Assets (Home, Auto & other assets) and Fee Products (MF, LI, GI, Gold & other fee products)

Prepare and monitor Sales plan for the branch

Build a healthy asset and liability book.

Increase market share in the catchment area (3 to 5 kms radius)

Major Activities

Sales Planning

Prepare and track product wise – liabilities, assets & fee – AOP for the full financial year.

Commerce and catchment mapping

Prepare and review monthly activity calendar of outbound activities of BSM / JO

Roll out MOP for outbound and inbound sales on 1st of every month followed by weekly and monthly reviews.

Review all employees in branch quarterly.

Review productivity of BSMs / BOM’s/ JOs on a weekly basis.

Review and handhold BOM’s & BSMs on a daily basis and Sales Officers (JOs) on a weekly basis.

Conduct daily morning huddles to discuss daily plan and agenda for employees.

Ensure proper on-boarding of all new customers acquired.

Sale of 3 products per customer within 90 days of account opening.

Track inflow outflow reports, account closures, FD renewals, FD closures, overdue FD, locker occupancy, Sales and thus daily business generation

Maintain quality of customer acquisition through sourcing mix and on-boarding process.

Monitoring DSRs on a regular basis.

Lead management proper assignment and closure of leads.

Tap markets or customer segments within the catchment of the branch, which are hitherto untapped, to increase the GL base of the branch.

Customer Service

Principal Accountabilities

Manage key branch relationships

Ensure wait time within permissible limits as per segmental service approach

Achievement of branch customer service scores target

Nil critical requests at Branch

Nil escalations at Branch and complaint handling

Major Activities

Make 10 customer visits every week (Top 20% of profitable customers of branch) to maintain and enhance the relationships.

Scrutinize all service requests and AOFs being sent to RPC to ensure NIL rejections.

Conduct customer engagement program – every month.

Lobby Management to be done daily during peak hours.

Prepare staff roster, leave calendar and maker-checker seating arrangement

Inculcate first contact resolution and adhere to customer service mantras by employees at Branch

Resolve customer queries through internal escalation matrix for enhanced service experience for customers

Implement usage of product database among employees for instant resolution of customer’s queries

Compliance & Risk Management

Principal Accountabilities –

Ensure operations, risk control and process adherence at Branches

Branch audit scores

Fraud prevention

Ops risk monitoring

RBI audits, inspections and incognito visits

Major Activities –

Ensure operations and risk control at Branches in line with internal and regulatory guidelines as per operations manual and e-circulars issued from time to time

Check, authorize and verify various reports

Irregularity report – Daily

Exception report – Daily

TOD reports – Daily

Pending IBRs to be responded – Daily

Second level verification of Mitra Committee Report- Daily

Format F (Expenditure) – Monthly

CAT 14 & CAT 15- TOD & Cheque Purchase- Fortnightly

Submission of Comp 1 – Monthly

Charge Taking Certificate – as and when required

Update, maintain and check periodically of important registers

Fake notes register

Branch book

Complaints register/ book

Visitor book

Maintenance of keys of

Customer complaint box

One set of premises keys

Fake note box


Physical verification of various security items

Surprise physical verification of cash, foreign currency, keys, gold coins, jewel loan packets and welcome kits – Monthly

Physical verification of original and duplicate keys – Quarterly

Physical verification of locker master keys and vacant locker keys – Quarterly

Checks to be done in respect of asset servicing

Non DRO branches- unreconciled open items as per data received from COPS-Repayment team

Ensure that at least one authorized signatory available in the branch for signing NOC

Account sourcing – authorizing the KYC documents by checking the genuineness of the customers at the time of account opening

Monitor outstanding long pending entries in office accounts

Check all outstanding EDD cases (money laundering)

Clear his/ her tray for all pending approvals

Closure of Key Audit Findings from IAD audits and observations of RRM visits

Quarterly compliance to audit requirements

Proper handling and reporting of RBI, and other regulatory audits at branches

Create awareness among employees on fraud prevention, password protection and branch security

Branch Profitability

Principal Accountabilities

Growth in NII ( Net Interest Income) for branch

Growth in Asset business through branches

Increase Fee Income

Ensure Opex optimization

Manage cost of cash holding at branch

Major Activities

Enhance for CASA and Time Deposits through service led Sales at branches

Monitor daily inflow and outflow reports, GL reports and Day Book reports

Incremental growth in, home loans and auto loans sourcing at applicable locations

Activate specialized desks depending upon the catchment to generate fee income

Ensure optimal cash holdings at branch so as to reduce idle cash lying at branch

Increase in third party product penetration to enhance fee income opportunity

Branch Administration

Principal Accountabilities –

Adhere to standardized brand guidelines – inside the branch and outside the branch

Branch upkeep and maintenance – spic & span

Availability of necessary infrastructure in branch

Major Activities

Monitor external appearance of the branch – fascia, directional signage, entrance, parking area

Review in Branch Look & Feel – lobby area, merchandising calendar for posters, seating arrangement etc on a daily basis

Proper ATM upkeep, notice board and posters

Ensure proper functioning of all branch equipments – PC, Printers, Xerox Machines, scanners, AC, DQM, CDM etc

All employees to be dressed well.

Ensure adherence guidelines at all workstations, storage area and common area

Capability Building & Manpower Management

Principal Accountabilities

Team Building

Training and Development

Manpower Planning

Major Activities

Mentor/ ensure mentoring of new joinees for first three months

Job rotation for all employees once in six months

Brief all employees on their role and expectations from them

Give structured feedback to employees on a regular basis

Conduct Saturday workshops and in house training programs

Certification of employees on AMFI, IRDA and mandated E-Test and E-Learning by all employees in branch

Other Responsibilities

Implement centrally-originated projects on customer service, automation, processes and compliance in the branch

Monitor specialized desks at branches

Follow up on legal cases pertaining to branch

Business continuity planning for the branch

Contribute to employee morale and plug employee turnover

Performance Indicators

Retail P&L

Net Interest Income – Percentage achievement against target

Fee Income – Percentage achievement against target. We may need to include cross sell somewhere

GL Size of branches

Current Accounts

Any Graduate with minimum aggregate of 50%
5+ Years

Selection Procedure Post: 

candidates can apply on or before 20/02/2016

No detailed information about the selection procedure is mentioned in the recruitment notification.

How to apply ?

Candidates should Apply Online. Last date of submission 20/02/2016.

Important dates to remember :

Last Date to Apply for this job 20/02/2016




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