Ratnakar Bank Limited (RBL Bank) has issued a recruitment notification for the recruitment of Branch Manager(Raipur) through recruitment notification – Ratnakar Bank Limited (RBL Bank) Recruitment 2016 – Candidates who have completed Any Graduate can apply for the new recruitment notification from Ratnakar Bank Limited (RBL Bank)
Eligible candidates can apply online for the Branch Manager(Raipur) Job on or before 20/02/2016. Find more information about the vacancy like Age limit, Selection Process, Qualification, Application fee, How to apply etc can be found below.
Company Name : Ratnakar Bank Limited (RBL Bank)
Vacancy Name : Branch Manager(Raipur)
Educational Qualification : Any Graduate
Total No of Vacancy : 01 Post
Salary : NA
Job Location : Kolkata
Last Date to Apply for this job : 20/02/2016
Address for the Job Vacancy : Ratnakar Bank Limited (RBL Bank) , Kolkata .
Detail of Post:
|Sales & Business Development
Achievement of incremental number and value targets for Liabilities (CA, SA, FD); Assets (Home, Auto & other assets) and Fee Products (MF, LI, GI, Gold & other fee products)
Prepare and monitor Sales plan for the branch
Build a healthy asset and liability book.
Increase market share in the catchment area (3 to 5 kms radius)
Prepare and track product wise – liabilities, assets & fee – AOP for the full financial year.
Commerce and catchment mapping
Prepare and review monthly activity calendar of outbound activities of BSM / JO
Roll out MOP for outbound and inbound sales on 1st of every month followed by weekly and monthly reviews.
Review all employees in branch quarterly.
Review productivity of BSMs / BOM’s/ JOs on a weekly basis.
Review and handhold BOM’s & BSMs on a daily basis and Sales Officers (JOs) on a weekly basis.
Conduct daily morning huddles to discuss daily plan and agenda for employees.
Ensure proper on-boarding of all new customers acquired.
Sale of 3 products per customer within 90 days of account opening.
Track inflow outflow reports, account closures, FD renewals, FD closures, overdue FD, locker occupancy, Sales and thus daily business generation
Maintain quality of customer acquisition through sourcing mix and on-boarding process.
Monitoring DSRs on a regular basis.
Lead management proper assignment and closure of leads.
Tap markets or customer segments within the catchment of the branch, which are hitherto untapped, to increase the GL base of the branch.
Manage key branch relationships
Ensure wait time within permissible limits as per segmental service approach
Achievement of branch customer service scores target
Nil critical requests at Branch
Nil escalations at Branch and complaint handling
Make 10 customer visits every week (Top 20% of profitable customers of branch) to maintain and enhance the relationships.
Scrutinize all service requests and AOFs being sent to RPC to ensure NIL rejections.
Conduct customer engagement program – every month.
Lobby Management to be done daily during peak hours.
Prepare staff roster, leave calendar and maker-checker seating arrangement
Inculcate first contact resolution and adhere to customer service mantras by employees at Branch
Resolve customer queries through internal escalation matrix for enhanced service experience for customers
Implement usage of product database among employees for instant resolution of customer’s queries
Compliance & Risk Management
Principal Accountabilities –
Ensure operations, risk control and process adherence at Branches
Branch audit scores
Ops risk monitoring
RBI audits, inspections and incognito visits
Major Activities –
Ensure operations and risk control at Branches in line with internal and regulatory guidelines as per operations manual and e-circulars issued from time to time
Check, authorize and verify various reports
Irregularity report – Daily
Exception report – Daily
TOD reports – Daily
Pending IBRs to be responded – Daily
Second level verification of Mitra Committee Report- Daily
Format F (Expenditure) – Monthly
CAT 14 & CAT 15- TOD & Cheque Purchase- Fortnightly
Submission of Comp 1 – Monthly
Charge Taking Certificate – as and when required
Update, maintain and check periodically of important registers
Fake notes register
Complaints register/ book
Maintenance of keys of
Customer complaint box
One set of premises keys
Fake note box
Physical verification of various security items
Surprise physical verification of cash, foreign currency, keys, gold coins, jewel loan packets and welcome kits – Monthly
Physical verification of original and duplicate keys – Quarterly
Physical verification of locker master keys and vacant locker keys – Quarterly
Checks to be done in respect of asset servicing
Non DRO branches- unreconciled open items as per data received from COPS-Repayment team
Ensure that at least one authorized signatory available in the branch for signing NOC
Account sourcing – authorizing the KYC documents by checking the genuineness of the customers at the time of account opening
Monitor outstanding long pending entries in office accounts
Check all outstanding EDD cases (money laundering)
Clear his/ her tray for all pending approvals
Closure of Key Audit Findings from IAD audits and observations of RRM visits
Quarterly compliance to audit requirements
Proper handling and reporting of RBI, and other regulatory audits at branches
Create awareness among employees on fraud prevention, password protection and branch security
Growth in NII ( Net Interest Income) for branch
Growth in Asset business through branches
Increase Fee Income
Ensure Opex optimization
Manage cost of cash holding at branch
Enhance for CASA and Time Deposits through service led Sales at branches
Monitor daily inflow and outflow reports, GL reports and Day Book reports
Incremental growth in, home loans and auto loans sourcing at applicable locations
Activate specialized desks depending upon the catchment to generate fee income
Ensure optimal cash holdings at branch so as to reduce idle cash lying at branch
Increase in third party product penetration to enhance fee income opportunity
Principal Accountabilities –
Adhere to standardized brand guidelines – inside the branch and outside the branch
Branch upkeep and maintenance – spic & span
Availability of necessary infrastructure in branch
Monitor external appearance of the branch – fascia, directional signage, entrance, parking area
Review in Branch Look & Feel – lobby area, merchandising calendar for posters, seating arrangement etc on a daily basis
Proper ATM upkeep, notice board and posters
Ensure proper functioning of all branch equipments – PC, Printers, Xerox Machines, scanners, AC, DQM, CDM etc
All employees to be dressed well.
Ensure adherence guidelines at all workstations, storage area and common area
Capability Building & Manpower Management
Training and Development
Mentor/ ensure mentoring of new joinees for first three months
Job rotation for all employees once in six months
Brief all employees on their role and expectations from them
Give structured feedback to employees on a regular basis
Conduct Saturday workshops and in house training programs
Certification of employees on AMFI, IRDA and mandated E-Test and E-Learning by all employees in branch
Implement centrally-originated projects on customer service, automation, processes and compliance in the branch
Monitor specialized desks at branches
Follow up on legal cases pertaining to branch
Business continuity planning for the branch
Contribute to employee morale and plug employee turnover
Net Interest Income – Percentage achievement against target
Fee Income – Percentage achievement against target. We may need to include cross sell somewhere
GL Size of branches
|Any Graduate with minimum aggregate of 50%|
Selection Procedure Post:
candidates can apply on or before 20/02/2016
No detailed information about the selection procedure is mentioned in the recruitment notification.
How to apply ?
Candidates should Apply Online. Last date of submission 20/02/2016.
Important dates to remember :
Last Date to Apply for this job 20/02/2016