Ratnakar Bank Limited (RBL Bank) has issued a recruitment notification for the recruitment of Client Service Ambassador through recruitment notification – Ratnakar Bank Limited (RBL Bank) Recruitment 2016 – Candidates who have completed Any post Graduate / Any Graduate can apply for the new recruitment notification from Ratnakar Bank Limited (RBL Bank)
Eligible candidates can apply online for the Client Service Ambassador Job on or before 10/03/2016. Find more information about the vacancy like Age limit, Selection Process, Qualification, Application fee, How to apply etc can be found below.
Company Name : Ratnakar Bank Limited (RBL Bank)
Vacancy Name : Client Service Ambassador
Educational Qualification : Any Post Graduate / Any Graduate
Total No of Vacancy : 01 Post
Salary : NA
Job Location : Bangalore
Last Date to Apply for this job : 10/03/2016
Address for the Job Vacancy : Ratnakar Bank Limited (RBL Bank) , Bangalore .
Detail of Post:
|Service & Operations
Call Management / respond & resolve customer’s offered by RBL Bank Contact Center
Training Assistance & Floor Mentoring whenever
Real-Time floor Management as per necessity.
Adhere to breaks/shifts in a timely manner as
Meet and exceed performance targets set by management.
Use appropriate escalation methods.
Perform all other duties assigned.
Follow all floor policies and HR policies.
Identify and qualify legitimate sales opportunities.
Follow appropriate procedures laid by the Quality
Equip self with new products / procedures and
Meet quality assurance requirements and other
Monitor/ Review Calls as & when necessary
|Graduate / Post Graduate|
|Minimum 2-5 years of customer service experience in Banking, Credit Cards or Financial Sector
Excellent Inbound Call Mgmt. Skills Knowledge (Preferred)
Customer Service Mgmt. would be an added advantage
|TECHNICAL SKILLS PREFERRED|
Treating Customer Right
Taking end-to-end Ownership of Customer Issues
Cutting across the Bank to obtain results for Customer Servicing
Always handling Customers with a positive attitude
Valuing the value chain within the organization
Staying ahead of Customer Needs/Queries
EUC Skills Using MS Excel, Word & PowerPoint
|BEHAVIOURAL SKILLS PREFERRED|
|Professionalism to conduct assigned duties with professional judgment and in good faith.
Respect to be sensitive and responsible for action.
Excellence to act in a manner that earns the trust and admiration of others.
Entrepreneurial to be enterprising and take ownership of our actions.
Teamwork: Working collaboratively and consistently to achieve the common goals.
Client Oriented/Engaging: Ability to understand Customer Needs & Issues and keep them engaged while delivering the necessary solutions.
Result Oriented: Unwavering focus on achieving results, maintain performance.
Customer Influence: Ability to influence Customers in a smooth, non-abrasive manner without giving false information.
Attention to Detail Being meticulous and paying attention to details.
Communications: Listening and communicating correct information to customers effectively and efficiently.
Perseverance: Persistence in doing something despite difficulty or delay in achieving success.
Time Management: Managing time effectively.
Leadership: Directs and advises others on performance of their jobs, using appropriate leadership styles while managing different individuals
Motivating Others Achieves results through effective use of people; mentors others to achieve goals by keeping them interested and satisfied while working on established targets.
Decisiveness: Shows a readiness to make decisions, render judgments & commit oneself to definite opinions, taking actions and responsibility for such decisions.
candidates can apply on or before 10/03/2016
No detailed information about the selection procedure is mentioned in the recruitment notification.
How to apply ?
Candidates should Apply Online. Last date of submission 10/03/2016.
Important dates to remember :
Last Date to Apply for this job 10/03/2016