Ratnakar Bank Limited (RBL Bank) has issued a recruitment notification for the recruitment of Client Service Ambassador – Wholesale Client services through recruitment notification – Ratnakar Bank Limited (RBL Bank) Recruitment 2016 – Candidates who have completed Post Graduate/ MBA can apply for the new recruitment notification from Ratnakar Bank Limited (RBL Bank)
Eligible candidates can apply online for the Client Service Ambassador – Wholesale Client services Job on or before 27/03/2016. Find more information about the vacancy like Age limit, Selection Process, Qualification, Application fee, How to apply etc can be found below.
Company Name : Ratnakar Bank Limited (RBL Bank)
Vacancy Name : Client Service Ambassador – Wholesale Client services
Educational Qualification : Any Post Graduate/ MBA/PGDM
Total No of Vacancy : 01 Post
Salary : NA
Job Location : Pune
Last Date to Apply for this job : 27/03/2016
Address for the Job Vacancy : Ratnakar Bank Limited (RBL Bank) , Pune .
Detail of Post:
|Receipt and track customer communication through any source – Physical, mails, Phone calls etc.
Ensure timely and accurate processing of all general banking and trade and forex transactions
Complaint resolutions within / better than defined TAT
Custodian of delivery of superior service experience to all
Meeting all the regulatory and Internal control requirements
Exception Management, monitoring and tracking transaction status and ensuring end to end & timely resolution
Work closely with the RM , TBG team, Treasury, Product Sales and Zonal heads to achieve organization goals
Maintain high level of knowledge across business banking products and services offered esp NBD Channels ,Trade and Forex products and services offered and keep abreast of changing RBI guidelines and regulations ,procedures and processes.
Responsible for on-boarding customers and cross sell of net banking solutions to clients welcome calling, support client engagement initiatives
Handling inward and outward remittances, export and import, LO,BO, PO as well as LC and BG related transactions including all queries, requests, issues and escalations
Suggestion of improvements on service processes to ensure superior service delivery
Handling all client and RM escalations and keeping supervisors informed
Inter- departmental co-ordination such as Branch Ops, NOC, CAD, FIG an Risk teams to ensure minimum delays to client fulfilment
Handling documentation related to complex transactions such as FDI, FCGPR, FIRC and related follow ups with branches and NOC teams
Be a team player within the Wholesale Servicing Unit
Proactive communication to clients and RMs on all transactions
|Any Post Graduate/ MBA with minimum aggregate of 50% in the qualifying exam.|
|Minimum 5-6 years of handling General Banking, Trade &Forex Service or Operations experience in Banking
Excellent verbal and written communication, negotiation and influencing skills
Preferred Trade related certification would be an added advantage
|TECHNICAL SKILLS PREFERRED|
|Treat Customer Right
Take end-to-end ownership of customer issues
Cut across the Bank to obtain results for Customer Servicing
Always handling Customers with a positive attitude
Value the value chain within the organization
Stay ahead of Customer Needs/Queries
EUC Skills Using MS Excel, Word & PowerPoint
|BEHAVIOURAL SKILLS PREFERRED|
|Professionalism to conduct assigned duties with professional judgment and in good faith.
Respect to be sensitive and responsible for action.
Excellence to act in a manner that earns the trust and admiration of others.
Entrepreneurial to be enterprising and take ownership of our actions.
Teamwork: Working collaboratively and consistently to achieve the common goals.
Client Oriented/Engaging: Ability to understand Customer Needs & Issues and keep them engaged while delivering the necessary solutions.
Result Oriented: Unwavering focus on achieving results, maintain performance.
Customer Influence: Ability to influence Customers in a smooth, non-abrasive manner without giving false information.
Attention to Detail Being meticulous and paying attention to details.
Communications: Listening and communicating correct information to customers effectively and efficiently.
Perseverance: Persistence in doing something despite difficulty or delay in achieving success.
Time Management: Managing time effectively.
Leadership: Directs and advises others on performance of their jobs, using appropriate leadership styles while managing different individuals
Motivating Others Achieves results through effective use of people; mentors others to achieve goals by keeping them interested and satisfied while working on established targets.
Decisiveness: Shows a readiness to make decisions, render judgments & commit oneself to definite opinions, taking actions and responsibility for such decisions.
candidates can apply on or before 27/03/2016
No detailed information about the selection procedure is mentioned in the recruitment notification.
How to apply ?
Candidates should Apply Online. Last date of submission 27/03/2016.
Important dates to remember :
Last Date to Apply for this job 27/03/2016