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Ratnakar Bank Limited (RBL Bank) Recruitment 2016 – 01 Vacancy – Client Service Ambassador – Wholesale Client services – Post Graduate/ MBA

Ratnakar Bank Limited (RBL Bank)  has issued a recruitment notification for the recruitment of  Client Service Ambassador – Wholesale Client services through recruitment notification –  Ratnakar Bank Limited (RBL Bank)  Recruitment 2016 –  Candidates who have completed   Post Graduate/ MBA can apply for the new recruitment notification from  Ratnakar Bank Limited (RBL Bank)

Eligible candidates can apply online for the  Client Service Ambassador – Wholesale Client services Job on or before 27/03/2016. Find more information about the vacancy like Age limit, Selection Process, Qualification, Application fee, How to apply etc can be found below.

Company Name
 :   Ratnakar Bank Limited (RBL Bank)
Vacancy Name :  Client Service Ambassador – Wholesale Client services
Educational Qualification : Any Post Graduate/ MBA/PGDM
Total No of Vacancy :  01 Post
Salary :  NA
Job Location : Pune
Last Date to Apply for this job : 27/03/2016
Address for the Job Vacancy : Ratnakar Bank Limited (RBL Bank)  , Pune .

Detail of Post:


Receipt and track customer communication through any source – Physical, mails, Phone calls etc.

Ensure timely and accurate processing of all general banking and trade and forex transactions

Complaint resolutions within / better than defined TAT

Custodian of delivery of superior service experience to all

Meeting all the regulatory and Internal control requirements

Exception Management, monitoring and tracking transaction status  and ensuring end to end & timely resolution

Work closely with the RM , TBG team, Treasury, Product Sales and Zonal heads to achieve organization goals

Maintain high level of knowledge across business banking products and services offered esp NBD Channels ,Trade and Forex products and services offered and keep abreast of changing  RBI guidelines and regulations ,procedures and processes.

Responsible for on-boarding customers and cross sell of net banking solutions to clients welcome calling, support client engagement initiatives

Handling inward and outward remittances, export and import, LO,BO, PO as well as LC and BG related transactions including all queries, requests, issues and escalations

Suggestion of improvements on service processes to ensure superior service delivery

Handling all client and RM escalations and keeping supervisors informed

Inter- departmental co-ordination such as Branch Ops, NOC, CAD, FIG an Risk teams to ensure minimum delays to client fulfilment

Handling documentation related to complex transactions such as FDI, FCGPR, FIRC and related follow ups with branches and NOC teams

Be a team player within the Wholesale Servicing Unit

Proactive communication to clients and RMs on all transactions

Any Post Graduate/ MBA with minimum aggregate of 50% in the qualifying exam.
Minimum 5-6 years of handling General Banking, Trade &Forex Service or Operations experience in Banking

Excellent verbal and written communication, negotiation and influencing skills

Preferred Trade related certification would be an added advantage

Treat Customer Right

Take end-to-end ownership of customer issues

Cut across the Bank to obtain results for Customer Servicing

Always handling Customers with a positive attitude

Value the value chain within the organization

Stay ahead of Customer Needs/Queries

EUC Skills Using MS Excel, Word & PowerPoint

Professionalism to conduct assigned duties with professional judgment and in good faith.

Respect to be sensitive and responsible for action.

Excellence to act in a manner that earns the trust and admiration of others.

Entrepreneurial to be enterprising and take ownership of our actions.

Teamwork: Working collaboratively and consistently to achieve the common goals.

Client Oriented/Engaging: Ability to understand Customer Needs & Issues and keep them engaged while delivering the necessary solutions.

Result Oriented: Unwavering focus on achieving results, maintain performance.

Customer Influence: Ability to influence Customers in a smooth, non-abrasive manner without giving false information.

Attention to Detail Being meticulous and paying attention to details.

Communications: Listening and communicating correct information to customers effectively and efficiently.

Perseverance: Persistence in doing something despite difficulty or delay in achieving success.

Time Management: Managing time effectively.

Leadership: Directs and advises others on performance of their jobs, using appropriate leadership styles while managing different individuals

Motivating Others Achieves results through effective use of people; mentors others to achieve goals by keeping them interested and satisfied while working on established targets.

Decisiveness: Shows a readiness to make decisions, render judgments & commit oneself to definite opinions, taking actions and responsibility for such decisions.

Selection Procedure::

candidates can apply on or before 27/03/2016

No detailed information about the selection procedure is mentioned in the recruitment notification.

How to apply ?

Candidates should Apply Online. Last date of submission 27/03/2016.

Important dates to remember :

Last Date to Apply for this job 27/03/2016



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