Ratnakar Bank Limited (RBL Bank) has issued a recruitment notification for the recruitment of Manager through recruitment notification – Ratnakar Bank Limited (RBL Bank) Recruitment 2016 – Candidates who have completed Any post Graduate / Any Graduate can apply for the new recruitment notification from Ratnakar Bank Limited (RBL Bank)
Eligible candidates can apply online for the Manager Job on or before 04/03/2016. Find more information about the vacancy like Age limit, Selection Process, Qualification, Application fee, How to apply etc can be found below.
Company Name : Ratnakar Bank Limited (RBL Bank)
Vacancy Name : Manager
Educational Qualification : Any Post Graduate / Any Graduate
Total No of Vacancy : 01 Post
Salary : NA
Job Location : Mumbai
Last Date to Apply for this job : 04/03/2016
Address for the Job Vacancy : Ratnakar Bank Limited (RBL Bank) , Mumbai .
Detail of Post:
|Direct, manage and “Own” the Service Performance Management & Improvement Process (SPMIP) and ensure it is effective in supporting the Service Objectives on one side and the performance, development & success of Service Staff on the other side. [Ensure it is aligned with the HR Overall Bank PMP]
Develop (together with Services Management and relevant Businesses) and communicate the strategic vision, scope and mission of the Performance Management to all players & key stakeholders
Ensure that the SPMIP leads to a positive and measurable impact on the Banks Service offering
Develop and coordinate policies and strategies for the development of Service Performance indicators and Service Delivery performance standards
Develop and “own” the holistic Service Performance & Management Plan in liaison with relevant stakeholders, including the appropriate schedule for the key milestones of this annual process which is then implemented in the Network
Ensure all relevant stakeholders are informed of the SPMP, is a champion of this process and communicate its value while engaging others to participate
Work closely with Services Management and the Services Central & Regional Teams to align on the SPMP, create underlying details and deliver the envisaged results
Work with Services BI to quantify the best parameters and metrics to measure Service Performance and agree on a delivery schedule and format of the relevant reporting
Own and manage the Service Audit process, regularly reviewing it to improve efficiency & effectiveness. Creates the annual schedule and engages with all key players to ensure it is executed and bears the envisaged results
Create and maintain the database of all Service Performance (SPD) observations & detractors and ensure this is kept updated on a timely basis
Ensure that adequate qualitative & quantitative details are logged into the SPD. Where lacking, initiate alternative steps to gather data to be able to equitably judge the Service Performance
Ensure that quality reports are regularly created showing the Service Performance from the SPD and appends value added comments derived from incisive analytics to make these reports more meaningful before they are shared with the relevant stakeholders and line managers
Analyse data from the SPD and track emerging trends and discuss with Services Management, recommending items for improvement and training
Source Industry Benchmark to compared with our results and investigate reasons for differences, recommending appropriate changes to align our results
Ensure alignment of all goals (Balanced Scorecard) with other departments and assess/create methodologies to improve quantification of parameters, moving non quantifiable to quantifiable over the year
Ensure the data is sliced per various organisational levels and discuss the BBB Regional Performance Indicators during regular updates with Regional Organisation of Services and Businesses
Research and Support design creation of the appropriate Service organization-wide performance and quality training which focusses on enabling the workforce to achieve improvements in Service levels
Recommend changes to the design of the SPMP and makes recommendations for future improvements based on various data points
Participate in a network of performance improvement professionals, sharing best practices, tools and materials while participating in ongoing capability-building peer exchanges. Searches out best performance and quality improvement practices and suggesting areas where they could be implemented
|Post Graduate/MBA (full time)|
|Minimum 8-10 years of experience including a combination of customer service experience in Banking or Financial Sector combined with Performance Management & QC experience (each minimum 2 years)|
candidates can apply on or before 04/03/2016
No detailed information about the selection procedure is mentioned in the recruitment notification.
How to apply ?
Candidates should Apply Online. Last date of submission 04/03/2016.
Important dates to remember :
Last Date to Apply for this job 04/03/2016