Ratnakar Bank Limited (RBL Bank) has issued a recruitment notification for the recruitment of Branch Customer Services Manager through recruitment notification – Ratnakar Bank Limited (RBL Bank) Recruitment 2016 – Candidates who have completed Any Graduate can apply for the new recruitment notification from Ratnakar Bank Limited (RBL Bank)
Eligible candidates can apply online for the Branch Customer Services Manager Job on or before 02/03/2016. Find more information about the vacancy like Age limit, Selection Process, Qualification, Application fee, How to apply etc can be found below.
Company Name : Ratnakar Bank Limited (RBL Bank)
Vacancy Name : Branch Customer Services Manager
Educational Qualification : Any Graduate
Total No of Vacancy : 02 Post
Salary : NA
Job Location : Navi Mumbai
Last Date to Apply for this job : 02/03/2016
Address for the Job Vacancy : Ratnakar Bank Limited (RBL Bank) , Navi Mumbai .
Detail of Post:
|Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity
data and renewals thereof
Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing. Informing customers in case of rejections, if any.
Driving Satisfaction metrics by :
Closure of complaints within applicable TAT and handling irate customers
Daily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer
Ensuring quality creation, assignment and timely resolution of complaints
Ensuring display of Escalation Plaque at branch
Maintaining lowest levels of wait-time through :
Load balancing among desks
Regular monitoring of pending tokens through Admin login
To understand employee level productivity & Daily roistering
Leave planning & Training calendar
Customer engagement program:
Organizing customer engagement at the branch by personally contacting customers
Ensuring that the issues raised by customers at these sessions are resolved to the customers’ satisfaction
Use internal escalation matrix for resolving customer issues
Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members
Inculcate habit of using helpline – Phone banking and Product Database – for instant assistance
To conduct service audits and share observations with the team
Constant engagement with employees on upgradation or channel migration Ensure lobby management during peak hours
To pull tokens in case of excess crowd at branch
Check common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits
|Graduation must (min. score of 50%)|
|5 – 6 yrs min banking|
|TECHNICAL SKILLS REQUIREMENT|
|Drive key service matrix –Scores of the branch
Maintain customer wait time as per Segmented wait time approach
Nil rejection rates for service requests and AOFs sent to RPC
Nil escalations to senior management
|BEHAVIOURAL SKILLS REQUIREMENT|
|Ensure capturing of leads generated by employees in and tracking for closure.
Welcome call etc.
candidates can apply on or before 02/03/2016
No detailed information about the selection procedure is mentioned in the recruitment notification.
How to apply ?
Candidates should Apply Online. Last date of submission 02/03/2016.
Important dates to remember :
Last Date to Apply for this job 02/03/2016