Schneider Electric India Pv Ltd is hiring FRESHERS for Technical Support Representative profile
We are currently seeking a Technical Support Representative – Jr to join our Customer Care Center Department.
Reporting to the Technical Team Leader, you will be focusing on to resolve technical support issues in a world class inbound customer service environment and to enhance our customer’s experience by always exceeding their expectations.
Company Name: Schneider Electric India Pv Ltd
Position: Technical Support Representative
Education: BSc / Diploma
1. Providing post-sales telephone and electronic support to APC customers and partners.
2. Responsible for answering incoming telephone calls, alerts, web based incidents and prioritising customer’s support needs Design, review and implementation and review of control logic in Matlab/Simulink/ Stateflow
3. Work effectively with the Global Customer Solutions Team and other functions to ensure the most proactive technical / sales follow up of customer issues and open sales opportunities Calibration/tuning of control systems
4. Identify and generate revenue opportunities under our Trade-ups and e-commerce programmes
Degree (Masters level preferred) in BSc in Electronics / Diploma in Electrical and Electronics
Fluency required in English and Hindi, ( Kannada, Telugu/ Tamil etc.. more the languages preferable)
Third level qualification in technical or IT related discipline desirable (Computer Science, Electrical)
Basic knowledge of electrical concepts/devices and electronics essential
Previous Call-Centre experience (Optional)
Cascaded control systems
Previous Technical Support or IT environment experience desirable Proven experience with loop tuning
Working knowledge of major operating systems (Microsoft) Optional)
Working knowledge of networking technologies (TCP/IP) Optional.
Have you ever dreamed of improving your bottom line while consuming less energy and without a power outage? We can help you solve this problem with solutions to make energy safe, reliable, efficient, productive and green from plant to plug.
How to Apply: