Sun Life Financial Inc is hiring FRESHERS for Junior Process Associate profile
Person would be responsible for validating and updating customer details from the imaged documents on to the various client systems.
He / She will also be responsible for communicating with various other departments for follow up or escalations as per business requirements. Strong analytical and written communication skills will be elementary for the role.
Company Name: Sun Life Financial Inc
Position:Junior Process Associate
Experience:0 – 2 yrs
Strong analytical and problem solving skills
Excellent Keyboard Skills
Strong Math Skills
Strong team player
Strong written and verbal communication skills
Strong commitment to customer service and quality
Strong research and follow-up skills
Proven ability to successfully cope in a fast-paced, demanding environment and stretch at short notice when business needs.
Proven ability to work independently and in a team environment
Processes customer requests in a timely and accurate manner
Communicates with customers through written and oral correspondence
Provides follow up on requests that cannot be immediately resolved
Builds relationships with staff from other departments to ensure queries are responded to in a timely manner
Escalates issues to management when needed
Works with management to set daily priorities to ensure prompt and efficient service
Maintains flexibility in a high speed, demanding team environment
Identifies process improvements to increase efficiencies and streamline processes
Actively participates in departmental team meetings and other open forums
Assists with department projects and initiatives as needed
Soliciting and compiling information and data related to processing activities
Using PC application and functions such as Excel and Word to update and load data sets
Working with mainframe applications and Electronic Response Messaging
Creating and monitoring the processing checklists and calendars
Meeting and exceeding defined service level metrics on timeliness, productivity and accuracy, etc.
Sun Life is a leading international provider of protection and wealth accumulation products and services to individual and corporate customers. With offices in key markets worldwide, serving millions of customers, we help people achieve financial peace of mind by providing sound financial solutions throughout their lifetimes.
How to Apply: